□The garden is vast
"Scan QR Code—Follow Merchant Official Account—Agree to Obtain User Location Information—Order Food" seems to have become a four-step meal order in restaurants, which seems to simplify the ordering procedure, but it actually brings a lot of troubles and concerns to consumers: What do you intend to do after obtaining user information through ordering?
How should the elderly eat when they can’t scan the code to order?
After the public accounts of many restaurants have pushed information to disrupt normal life, should you unfollow it?
Many people have discovered that nowadays, when they go to restaurants and restaurants outside, they are often asked to use their mobile phones to scan codes to order food.
Sometimes if a customer proposes to order a meal, he will get consent, but sometimes he is told that he can only order by scanning the code, and there is no paper menu to provide.
If you are directly scanning the code and ordering, it is fine, but in most cases, consumers will be required to pay attention to the official account of the restaurant first, and then agree to obtain the user's location information before ordering smoothly.
After finishing this, it seems that I can eat with peace of mind, but in fact the trouble has just begun.
Because I have followed the other party’s WeChat official account, not only will I receive advertising information pushed by the other party from time to time, but also the information is often pushed in the middle of the night, causing confusion to users.
If there are too many official accounts of a restaurant or restaurant that a user pays attention to, these official accounts are pushing information every day, and often the useful and important information in the mobile phone is obscured, which is annoying.
Another issue worthy of attention is that when the official accounts of many catering companies ask users to scan codes to order meals, pop-ups such as "Agree to obtain personal information", "Agree to obtain user location information", "Agree to obtain information from a third party", or request consumption. The user must first register as a member, usually to obtain the consumer’s name, date of birth, location and other information before ordering.
In the eyes of many consumers, they only need to have a meal, but they need to tell each other all their private information. What if the information is leaked?
"No scan code, no ordering" causes more trouble to the elderly, because they either do not have a smart phone or do not know how to operate, and they are directly deprived of the right to eat out.
Compared with traditional ordering methods, catering companies have introduced scanning codes to order meals. It is indeed more efficient and saves labor costs. However, for consumers, it adds a lot of trouble and brings hidden dangers of information leakage.
Therefore, catering companies cannot only consider their own interests, but ignore the interests of consumers.
Catering companies have launched scan code ordering. On the one hand, it is necessary to make scan code ordering as an "optional" for consumers to order instead of a "required option", respecting consumers' choices; on the other hand, it is necessary to simplify the code scanning point The process of the meal, especially to avoid leaving customers with the impression that the merchant is taking advantage of the scan code to order the meal and obtain the consumer’s personal private information.
From a legal point of view, catering companies only provide scan codes to order meals and refuse to order meals from the menu, which harms consumers' right to choose. This is also prohibited by law and consumers have the right to refuse.
If the two parties really cause disputes and conflicts, or even go to court, the catering company is likely to lose the lawsuit.