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Berlin (dpa) - Insured persons and pensioners should be able to do more digitally with the pension insurance in the future.
"We want to significantly advance our digital customer service," said Gundula Roßbach, President of the German Pension Insurance Association, of the German Press Agency in Berlin.
"During the pandemic, we noticed that many had switched to our digital services."
As early as the spring lockdown, telephone and digital advice picked up significantly more momentum, said Roßbach.
"That has great potential."
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Since the beginning of the current lockdown in mid-December, according to the German Pension Insurance Association, our own advice centers in Berlin, Brandenburg and Gera can be reached by phone.
If a concern cannot be clarified over the phone, it will be checked whether a personal consultation can be arranged.
For example, pension or rehab applications have long been submitted electronically.
You can also request your own insurance history, and there is also an online calculator for your pension.
Roßbach said: "If, for example, an insured person submits an application to us digitally, then as much as possible should already be filled in with the data we have so that you only have to add the missing data yourself."
The pension insurance is currently working intensively on simpler and safer access for the insured and pensioners.
"The first important step will be simple and secure authentication," announced Roßbach.
Authentication is supposed to ensure that a person is who they claim to be.
This means that pension insurance joins numerous digitization efforts for insured persons and citizens.
In the health sector, insured persons can save and retrieve health data such as medical reports and x-rays on the new electronic patient file.
Since Friday there has been an entitlement to receive a corresponding app for smartphones from the health insurance company for voluntary use.
Patients can initially use them for themselves.
The practices should be connected by July 1st.
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The Online Access Act (OZG) of 2017 also provides for the digitization of hundreds of federal and state administration services.
By the end of 2022, 575 such services should be so far.
315 Administrative services are already available online - but that only means that they are offered in at least one municipality.
The German Association of Cities and Municipalities and the Association of Officials dbb repeatedly blamed the lack of personnel capacities and financial resources for the fact that digitization in the public sector did not advance faster.
© dpa-infocom, dpa: 210102-99-873636 / 3
Advice on pension insurance during the lockdown
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Pension insurance press area
Federal Ministry of Health on e-patient files
Federal data protection officer for e-patient files
Online Access Act
Federal Ministry of the Interior on the Online Access Act
"Dashboard" for the Online Access Act
Communication from the Federal Ministry of the Interior on digital family benefits
Dossier of the federal working group of municipal IT service providers (Vitako) on OZG implementation