China News Service, Guiyang, December 31 (Zhou Yanling) On the 31st, Guizhou took the lead in opening a provincial-level platform for the medical security service hotline in China.
From January 1, 2021, people in Guizhou can call the 12393 service hotline to easily handle medical insurance policy consultations, business inquiries and other services, opening up the "last mile" of serving the insured people.
As of the end of November 2020, Guizhou had participated in basic medical insurance for 42.053 million people, enjoying benefits of 61.86 million people.
At the same time, Guizhou has also established an outpatient protection system for hypertension and diabetes among urban and rural residents, and included the prescribed drug costs for outpatient use of patients with "two diseases" in the medical insurance fund, greatly reducing the burden of outpatient treatment for patients with "two diseases".
Lv Jinsong, Secretary of the Party Leadership Group and Director of the Guizhou Provincial Medical Security Bureau, said that the 12393 medical insurance service hotline is to build a "bridge" between the medical insurance department and the public. When people find that their legal rights and interests in medical insurance services have been violated, they can call the 12393 medical insurance service hotline. Reporting complaints can also provide opinions and suggestions on medical insurance work.
On the same day, Guizhou also fully opened the direct settlement service for medical treatment and hospitalization in different places, promoting the "convenient handling" of medical insurance.
Direct settlement for medical treatment and hospitalization in different places means that the insured people go to a designated medical institution outside the city (prefecture) to be hospitalized, and after going through the standardized filing procedures or referral procedures, they only need to pay the self-paid part of the medical expenses at the time of settlement. Basic medical insurance Expenses within the scope of the policy can be reimbursed directly at the hospital window, without the need to "run errands" or "advance".
In addition, the Guizhou Provincial Medical Security Bureau continues to optimize service procedures, simplify filing procedures, open telephone, electronic referral and other services to facilitate people to seek medical treatment in different places, and unified the identification and signage of designated medical institutions throughout Guizhou Province to provide people with more standardized , Safer medical insurance services.
During the "Thirteenth Five-Year Plan" period, relying on the nationwide insurance plan and big data development opportunities, Guizhou established a province-wide instant settlement platform for medical treatment in different places, with a network covering the whole country; the province's medical insurance online service hall was opened to realize the change of medical insurance information and information inquiries for employees Online processing of other services; and the cooperation with the surrounding 4 provinces to launch a trial of direct settlement of inter-provincial outpatient expenses in the southwestern area, which greatly facilitates the people to enjoy convenient medical insurance services.
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