“Tawteen”: “Tawseel” responds to the customer’s request at the specified location within 15 minutes
The Ministry of Human Resources and Emiratisation confirmed the readiness of the fleet of 450 vehicles for the "Tawseel" service to provide fast and distinguished services at the place specified by the customer wishing to benefit from this free service.
In the current stage, Tawseel provides services related to establishments and their workers and services related to assistive labor, which are the same services provided by “Tasheel”, “Tadbeer” and “Tawjeeh” centers in all emirates of the country as well as providing services of the Ministry of Justice in the Emirate of Sharjah where the customer can request The service is from eight in the morning until eight in the evening from Saturday to Thursday, through the smart application "Tawseel" in the Apple Store and Google Play stores, or by calling 8008585 and determining the appropriate place and time to obtain the required service.
The director of the Ministry's Service Centers Department, Abdul-Rahman Al-Mualla, said that Tawseel vehicles are equipped with the latest smart and electronic technologies to enable them to achieve a rapid response to the customer, especially in areas far from cities, by reaching him at the place he specifies within 15 minutes of the service request and completing the transaction at an average rate. 10 minutes time.
He emphasized that no additional fees are charged for requesting the "delivery" service, as the customer pays the prescribed fees for the service that is performed.
Al-Mualla explained, "Tawseel service represents an advanced generation of innovative government services on demand, as it aims to enhance the customer's experience and facilitate his access to the best services in line with the standards of the Emirates Outstanding Government Service Program, within the framework of an institutional partnership between the Ministry of Human Resources and Emiratisation and the private sector that The service is managed by national cadres and under the direct supervision of the Ministry.
Al-Mualla praised the partnership and cooperation between the Ministries of Human Resources, Emiratisation and Justice, which recently resulted in the provision of "justice" services in the Emirate of Sharjah in a first phase, indicating the ministry's keenness to develop its partnerships with other government agencies in a way that contributes to providing integrated government services through a "delivery service". In the future.
Tawseel is one of the channels through which the Ministry of Human Resources and Emiratisation provides its services to customers who can select any of these channels that suit them, whether through service centers or through the ministry’s website www.mohre.gov.ae or take advantage of the smart services provided by the ministry. Via its smart app.
It is noteworthy that the smart application "Tawseel", which was developed according to the latest international standards, allows the customer to specify the type of transaction he wishes to complete, track the vehicle's route to it until its arrival, and receive alerts and notifications via SMS or e-mail to inform him when the vehicle arrives at the location that he specified.
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