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Bonn / Berlin (dpa / bb) - Whether damaged parcels, incorrectly posted letters or opening times of post offices that are too short: the work of the postal service providers has again caused trouble this year.
The Federal Network Agency announced that 17,930 letters of complaint had been received by mid-December.
In the first three places of the nationwide statistics: the Berlin districts with the zip code starting digits 10, 12 and 13 - i.e. everything except the southwest of the city.
They alone account for around 2,300 complaints.
Potsdam is in tenth place nationwide with 551 entries, according to a request by the Green Bundestag member Oliver Krischer.
The nationwide increase in critical requests to speak was relatively small this year at 4 percent.
In 2018 there was a doubling, in 2019 the increase was 44 percent.
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Many letters of complaint contained not just one reason for criticism, but several.
If you add up the negative experiences listed in the letters, they climbed from 20,738 in the entire year 2019 to 30,709 this year (up to December 15).
This emerges from a response from the Federal Ministry of Economics to the left-wing Bundestag member Pascal Meiser, which the dpa has received.
That means: Although roughly the same number of people complained to the Bonn authority in 2020 as in the previous year, their frustration was greater than before.
They were often annoyed not only about a misplaced package, but also in the same letter, for example, about another damaged shipment or a letter that arrived late or accidentally landed at the neighbor's.