UFC Illustration What to Choose.

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M.Libert / 20 Minutes

The UFC Que Chooser files a complaint with the Paris public prosecutor this Friday against the company Leetchi

for deceptive marketing practices.

"Faced with the unacceptable persistence of delays in the payment of its online jackpots, the UFC Que Choisir is filing a complaint today," announced the association for the defense of consumers in a press release.

The Leetchi jackpot, presented as "simple and fast", "turns into an endless nightmare for too many users", explains the UFC Que Choisir, which evokes payment delays, unanswered claims, additional supporting documents requested for no apparent reason and even jackpots having simply disappeared.

The company, which "boasts of guaranteeing a fast and efficient service", affirms "on several occasions that the payment of the jackpots to the beneficiary is made within 48 hours", continues the UFC Que Choisir in its press release, before to add, “But that promise has been shattered for many users who have to wait weeks, if not months, before they can get their money.

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An exception that "becomes the rule"?

If the association recognizes that an additional period can "exceptionally" intervene in the context of the fight against fraud, "the exception is becoming the principle since thousands of consumers are affected by delays in the release of funds months, ”she says, explaining that she has received numerous testimonies.

The UFC Que Choisir cites in particular the example of a user who alerted them to the delays in payment of a kitty that she had created to help her aunt whose health is compromised because of covid-19 .

"Another user had to wait 5 additional weeks before being able to use the money from his solidarity fund," adds the association.

A model of complaint on the site of the UFC Que Choisir

“In the context of the unprecedented economic crisis that we are going through, and while some people are using this fundraising system to meet basic needs (financial support for sick relatives, fundraising for hospital services, etc.), the the impact of these delays is particularly detrimental ”, justifies the association.

The UFC Que Choisir invites consumers, victims of significant delays in the payment of funds, to come forward first on its site, then to file a complaint in the event of failure.

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