To improve customer services

Dubai Prosecution launches a "digital wallet" and a "smart file"

The smart file of the criminal case contributes to the realization of the Dubai government's paperless strategy.

From the source

The Dubai Public Prosecution launched two new smart services, the "digital wallet" and the "smart file initiative for criminal case", as part of its initiatives for rapid digital transformation and upgrading customer services.

The "smart digital wallet" is a platform for transactions between the Dubai Prosecution office and all users (parties to the case, lawyers, employees, members, and partners), via the Internet, that allows the user to perform smart transactions using the e-dirham and barter payment for services.

The smart digital wallet includes (case filings, certificates to whom it may concern, traffic objection, appeals registration fees, and criminal orders). Cases and application fees can be paid using a computer or smart phone, and funds can be deposited in the digital wallet before any transactions. Others can link an individual's bank account to a digital wallet.

Once logged into the service, the user can choose to pay directly, or deposit an amount in his wallet (adding the wallet balance) to use it later to pay for the services, then he can complete his transaction.

As for the smart file initiative for the criminal case, it is a strategic initiative between the Public Prosecution in Dubai and the Dubai Police General Command, and includes the automation of all procedures, starting with the work system at the police station by sending reports and files electronically to the Public Prosecution, and then completely managing the criminal case in the same way.

The smart file of the criminal case effectively contributes to the realization of the Dubai Government’s strategy for paperless transactions. It also supports the smart transformation strategy of judicial work by 100%, and helps in facilitating the procedures for the progress of the case, preserving the interests and rights of the parties, speeding up the investigation of criminal cases, and increasing the accuracy of the judicial investigation.

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