Chinanews.com client, Beijing, November 26 (Reporter Li Jinlei) The elderly cannot enter the station without showing their health code, the 94-year-old was lifted at the bank for facial recognition, and the elderly cannot pay for medical insurance without using mobile phones...Recently Several incidents of "old people being abandoned by high-tech" have occurred one after another, which has aroused great concern.

　　At the State Council's regular policy briefing held on November 26, the National Development and Reform Commission, the Central Bank and other departments responded.

How to solve the "digital divide" facing the elderly?

What are the practical tricks?

Let's see it together.

Data map: People are visiting the content of social security in the exhibition hall.

Photo by Chinanews reporter Li Jinlei

"The traditional way should be retained"

　　At present, China’s elderly population has exceeded 250 million. With the rapid growth of the elderly population, many elderly people do not know how to access the Internet or use smartphones. They encounter inconveniences in daily travel, medical treatment, consumption and other scenarios and cannot fully enjoy them. The convenience brought by intelligent services.

　　On November 25th, the state shot!

The General Office of the State Council issued the "Implementation Plan on Effectively Solving the Difficulties of the Elderly in Using Intelligent Technology."

　　Zhao Chenxin, secretary-general of the National Development and Reform Commission, said at the State Council’s regular policy briefing that the core of this "Implementation Plan" is simply to summarize that while using smart technology, "traditional methods should be retained."

The first category is to retain traditional paper vouchers, the second category is dedicated to the elderly service channels, and the third category is to retain manual services.

　　Zhao Chenxin revealed that in accordance with the requirements of the "Implementation Plan", Zhao Chenxin is working with relevant departments to step up research on supporting implementation plans in various fields, and strive to introduce a number of effective measures to solve the most urgent problems of the elderly using smart technology before the end of the year.

Data map: The staff helps the elderly to register.

Photo by Luo Tianqi

Never let an elderly person not be sick due to smart technology

　　Nowadays, many hospitals use smart technology to provide patients with services such as registration, payment, and printing of inspection results, which greatly facilitates the treatment of patients, but at the same time, it also brings benefits to some elderly patients who do not use or do not use smart technology. A lot of troubles and difficulties.

　　"We must not allow an elderly person to be unable to register due to the use of smart technology, see no disease, or do nothing. We must fully protect their legitimate rights and interests." said Wang Haidong, director of the Department of Aging and Health of the National Health Commission.

　　Wang Haidong said that first, while using smart technology, medical and health institutions are required to retain traditional service methods.

　　The second is to unblock the channels for family members, relatives, friends, or contracted family doctors to register for elderly patients. This channel must be kept and unblocked.

　　The third is to retain the manual service window.

For services such as on-site registration, payment, and printing of inspection results, the manual service window must be retained. This is a service method familiar to the elderly.

At the same time, medical guides, volunteers, social workers and other on-site services are also required to serve the elderly.

　　The fourth is to further simplify intelligent technologies such as online appointment registration and online consultation to meet the needs of the elderly.

The picture shows the "Dedicated Passage for Uncoded Passengers".

Photo by Sui Jingjing

The health code cannot be used as the only proof of travel

　　At present, under the new crown pneumonia epidemic, the necessary "health codes" for all kinds of buildings and halls have made it difficult for many elderly people.

　　"The health code cannot be used as the only proof of travel, and a combination of online and offline methods must be adopted to facilitate the people's travel." Wang Haidong said.

　　Wang Haidong pointed out that the first is integration.

The relevant information is automatically integrated into the health code. Many friends have reported that there are still some inconveniences, such as letting yourself fill in the information.

It is possible to coordinate with relevant departments through technical means to make computers more expensive and save the elderly.

　　The second is mutual recognition.

The third is to retain other methods instead of inspection.

For example, elderly people who do not use smartphones can use valid ID cards or paper certificates instead of inspection.

The fourth is to open a channel without health codes.

The fifth is to integrate the health code with various public transportation cards, citizen cards, and senior cards through technical means, and strive to make other alternative methods as a proof of travel.

Data map.

Photo by China News Agency reporter Zhang Yun

Comprehensively carry out centralized rectification of rejected cash

　　Behind the incident of "elders who paid for medical insurance in the rain and were refused cash" is the reality that many elderly people do not use mobile phones to pay and are accustomed to using cash, and the refusal of cash in some places makes the elderly helpless.

　　In this regard, Li Wei, director of the Science and Technology Department of the People's Bank of China, said that in response to the current discrimination and exclusion of cash, under the unified deployment of the State Council, the centralized rectification of cash rejection and the construction of a long-term mechanism will be carried out.

　　Li Wei pointed out that it will work with relevant ministries and commissions, local governments, banking financial institutions, and grassroots communities to jointly guide and standardize the use of cash in the areas of water, electricity, gas, public utility payment, and retail, catering, shopping malls, parks and other high-frequency service places.

At the same time, strengthen daily supervision.

Conduct ground-breaking investigations through unannounced visits, inspections, etc., establish a directory of illegal entities, and conduct key tracking. Some entities that refuse to accept cash that involve public services, people's livelihoods, and public concern with a relatively large range of influence will be severely dealt with in accordance with laws and regulations. punish.

　　In view of the problem that some intelligent financial services and products mainly target young and middle-aged customers and cause difficulties for the elderly, the central bank will guide financial institutions to focus on the daily high-frequency financial scenes of the elderly, and create online and offline integration that is suitable for the elderly. The "age-for-age" financial services needed.

For the elderly with limited mobility, relevant financial institutions will also be organized to improve services, use some mobile devices to extend their service reach, and take the initiative to visit or handle financial services remotely.

　　The country has already made a move, and hope that the elderly will not be abandoned by high-tech!

(Finish)