He confirmed two million transactions have been carried out since the beginning of this year
Muhammad Saleh: Federal Electricity’s services are 100% smart
Mohamed Saleh: "The authority launches automated electronic services through its website and smart channels in a successive manner."
The Federal Electricity and Water Authority said that it intends to finish converting its services to 100% electronic and smart before the end of next month.
The authority recorded a remarkable increase in the number of users of electronic channels and smart systems since the beginning of this year, as 300,000 users performed more than two million transactions.
The Director General of the Authority, Mohamed Saleh, confirmed to "Emirates Today" that the authority launches continuously, automated electronic services through its website, smart channels and smart application (FEWA App), which limits the need for the customer to visit customer happiness centers to rare cases.
He said that the authority has completed the automation of the services of requesting changing the name of the owner, changing the nature of the facility's activity, issuing a certificate of "To Whom It May Concern", recovering or transferring the amounts credited in the account, technical examination of the meter, whether for electricity or water service, transferring the electricity or water meter, and modifying or Adding loads, immediate payment service for one account or several accounts, invoice inquiry service, issuance of clearance certificate, connection of electricity or water, activation of service for the new consumer, issuance of a certificate of free land from electricity or water services, approval of technical electricity or water plans, and installments The amounts due, in addition to inquiring about the status of the application, the service of reporting electricity or water emergencies, and receiving and responding to customer notes.
Saleh added that the total number of services provided through the website is 24 services targeting clients and consultants.
It also intends to launch the last package of services before the end of next month, which is transferring electricity or water services, and cutting off service, so that the authority’s services will be 100% automated.
He said that among the services recently provided by the authority through the website is the service of booking appointments to visit one of the customer happiness centers, so that the customer can visit the center when needed at the specified time, in light of the authority’s keenness to apply precautionary measures related to limiting the spread of the new Corona virus.
He mentioned that the authority launched the automatic response system, "Fares", to respond to the most frequent inquiries of customers and receive and record their observations.
Faris Services
The list of services available through the automated response system "FARS", on the Federal Electricity and Water Authority website, includes a personal payment service, or payment by a friend, a service for changing account number, booking appointments, obtaining contact information, or various information about the account, including: This is to view the invoice or obtain a copy of it, and view the history of payment and consumption.
Follow our latest local and sports news, and the latest political and economic developments via Google news