MOH launches the digital patient platform “Shifa”

Developing appointment reservations in primary health care centers and hospitals affiliated with the «Health».

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The Ministry of Health and Prevention launched the digital patient platform "Shifa" to be the updated portal for the previous patient portal that will serve the largest segment of patients of all age groups by displaying and providing packages of treatment services provided by the ministry, to be the smart electronic communication channel between patients and health care providers and the main reference To view the medical and clinical information and the patients' medical record, supported by all the necessary information that focuses on the needs of users by achieving direct electronic connectivity with the health care technology system "Warid", which supports all centers and hospitals of the Ministry within a unified network.

The advantages of the “Shifa” digital patient platform, which is registered with the digital ID UAE pass, include providing smart treatment services, providing access to the medical record, obtaining alerts and notifications related to the patient’s file developments, providing health education and advice, conducting questionnaires and opinion polls, and making electronic payment available. And vital signs and measurements, enable instant chatting, and view lab analyzes and medical reports.

The Assistant Undersecretary for Support Services Sector Awad Saghir Al Ketbi confirmed that the launch of the “Shefa” platform with its developed features comes within the framework of the UAE government's directions to develop government services and achieve high quality for community members in accordance with the UAE vision, and within the Ministry’s efforts to provide comprehensive integrated health care and implement the smart government initiative Through the development of health information systems and the application of international standards in managing the infrastructure of health facilities, in line with the objectives of the National Agenda aimed at implementing a health system based on the highest international standards.

The Director of the Health Information Systems Department, Ali Al-Ajmi, explained that the digital patient platform “Shifa” is a smart channel and smart application based on the latest technologies and modern technology to provide treatment services and enhance the ability to view the medical record, to include “vital signs, prescriptions and vaccinations, in addition to medical history, medicines and allergies. The record of doctors' visits, laboratory analyzes and medical reports », within the best standards of accuracy and transparency while maintaining the confidentiality of medical information for patients, within an easy-to-use and innovative design.

Al-Ajmi pointed out that the smart treatment services that were launched in the first phase include requesting medical reports and completing electronic payment to obtain an electronic copy of the report, in addition to developing the home care program for the elderly to include submitting the application, attaching documents, setting the date of the initial visit to the medical team, following up on the request and seeing the dates. The scheduled visits of the home care team, in addition to developing the appointment reservation feature to include all specialties and treatment services provided in all primary health care centers and hospitals affiliated with the Ministry of Health and Prevention.

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