Hamdan bin Mohammed adopts a new evaluation form for the year 2020 within the Dubai Government Excellence Program

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, approved the plan of the Dubai Government Excellence Program of the General Secretariat of the Executive Council, to resume the 2020 evaluation cycle, which was postponed from February / March 2020 due to the repercussions of the new Corona virus pandemic, to start the institutional evaluation For government excellence system and elite model categories, starting from January 27 until February 21, 2021 within a new model for evaluating performance during the year 2020.


His Highness the Crown Prince of Dubai affirmed that this plan comes in implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister Ruler of Dubai, may God protect him, to continue to support the process of development and development, keep abreast of global changes and benefit from them in a way that solidifies Dubai's position and leadership.


His Highness praised the success of the excellence approach in government performance over the past 23 years in achieving leadership in the performance and services of the Dubai government, stressing that the continuous development and aspiration to reach new levels of perfection and quality of performance is the guarantee to keep pace with our ambitions for the future, which requires continued efforts to maintain The emirate’s achievements and its distinction in the field of government work.


His Highness the Crown Prince of Dubai said: "I adopted a new evaluation model for the year 2020 that focuses on measuring the effectiveness and efficiency of government performance during this exceptional period .. I directed the Dubai Excellence Program to evaluate our government agencies based on their performance during this stage and their preparations for what comes after to continue the vital role of the program in stimulating all components." The government work system is to continue to upgrade its services, enhance the effectiveness and efficiency of the government sector and bring it to leadership levels. This year was exceptional, during which government agencies achieved high levels of performance that enabled them to continue their operations and provide their services to their customers smoothly and without interruption.


Abdullah Al-Basti, Secretary-General of the Executive Council of the Emirate of Dubai and Chairman of the Dubai Government Excellence Program, stressed that the new reality requires strengthening the flexibility of the government sector to anticipate challenges and ensuring the continuity of work efficiently and effectively under various circumstances. His Excellency referred to the role of the Dubai Government Excellence Program in motivating government agencies to strengthen Its ability and readiness to deal with variables.


The Secretary-General of the Executive Council said: “In implementation of the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, the program team has designed an exceptional evaluation model for 2020 that aims primarily to motivate government agencies to take measures to speed preparation and planning for the new reality stage, and to embody our main goal in Governmental work, represented in achieving the satisfaction and happiness of all members of society.

An exceptional assessment for the year 2020


The new evaluation form

for 2020

aims to assess how government agencies deal with current conditions, face crises, and provide innovative solutions and practices that are considered among the best global practices in business continuity and service delivery.


The evaluation form for the year 2020 includes dimensions for assessing the stage of facing the crisis and includes the measures taken to enhance the field of work in the period of confronting Covid-19, the results achieved in 2020, lessons learned and best practices applied, and it also includes dimensions for evaluating the post-crisis planning phase and includes the action plan (in the short and medium terms). To speed recovery from the effects of the crisis and performance indicators of the implementation of the plan.


Flexibility in dealing with the crisis  


For his part, Dr. Hazza Al Nuaimi, General Coordinator of the Dubai Government Excellence Program, said: “The 2020 evaluation will constitute 10 percent of the total institutional evaluation, as the evaluation will be through specific axes and focus on business continuity and contribute to economic stimulus and flexibility in Dealing with the crisis The evaluation will also include two phases: the first is the confrontation phase, the second is the recovery phase and dealing with the new post-Covid-19 reality, while 90 percent of the total institutional evaluation is the evaluation of the performance of government agencies in the years 2017, 2018 and 2019 according to the system of government excellence And an elite model in Dubai. "


The evaluation axes The evaluation


model adopts seven work axes:


Business Continuity: It includes the continuity of services and main tasks, the risk management and business continuity plan, mechanisms for sensing variables and anticipating the future, developing or innovating new business mechanisms or models or services, the agility of operations and services, and contracts and agreements for purchase and leasing Outsourcing of property and services.


Governmental priorities: It includes contributing to economic recovery and stimulation in Dubai, enhancing government efficiency and rationalizing spending, and cooperating and partnering with the Supreme Committee for Crisis and Disaster Management in Dubai and the various sectors facing the crisis.


Data and Technology: This includes using data in decision-making, learning and development, harnessing technology and accelerating digital transformation in all government operations.


Leadership: It includes support and communication with employees, managing change and crises, and mobilizing efforts to achieve goals.


Safety and health: It includes the safety of customers, suppliers and visitors, the physical and psychological safety and health of employees, and the design of the work environment.


Human resources: It includes raising the capabilities and skills of employees, succession plans and critical job risks, human resources policies to support remote work, and professional work standards and ethics.


Communication: It includes communication With customers, and with the community, in addition to voluntary activities

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