Mohammed bin Rashid leads a 26-year-old story of success, quality and distinction

The UAE Excellence System is a global reference for governments

• More than 26 years of excellence and quality in the UAE.

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The UAE celebrates, in conjunction with the World Quality Day, which coincides this year on November 12th, with a unique march in achieving government excellence based on the concepts of total quality, led by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, since In 1994, for 26 years to the present day, it has been a success story and an exceptional experience, and an example to be emulated for the world's governments that seek development, distinction and leadership in their work to serve their society.

The UAE government excellence system has become a global reference for governments to achieve the highest levels of quality performance, build comprehensive modernization and development processes, improve efficiency and productivity, and evaluate institutional performance that focuses on results, considering excellence as a strategic choice in the UAE government system based on sustainable innovation and future foresight. And developing the capabilities of human cadres, and employing modern technology and future tools.

The Minister of Cabinet Affairs, Mohammed Abdullah Al Gergawi, affirmed that the visions and directions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, formed an exceptional approach for 26 years, and established a unique government thinking that adopts quality, distinction and sustainability of development and modernization. To become a source of inspiration for governments, and a global role model.

He said that what distinguishes the government work model in the UAE is its focus on the human being and improving his life, based on a set of foundations that include anticipating the future, enhancing government readiness and flexibility, investing in human resources and building the capabilities of national cadres, and enabling them with the tools and skills necessary to participate in developing government work frameworks and practices. This will positively reflect on the development process, and enhance the country's leadership and global competitiveness.

The process of excellence began in the UAE more than two decades ago, starting with the Dubai Quality Award launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, in 1994, and then successive programs for excellence and quality at the local level, with the aim of promoting the adoption of the culture of excellence as a basis for the advancement of government work, Up to the establishment of the Sheikh Khalifa Government Excellence Program in 2009.

In 2015, His Highness Sheikh Mohammed bin Rashid Al Maktoum launched the UAE Government Excellence System, and its design was based on the most important global government development programs and initiatives that were adopted and applied in the UAE government, to form an extension of the journey of excellence that the country went through, and to be a reference Globally for governments seeking leadership in government work.

The process of excellence and quality began in 1994 with the launch of the Dubai Quality Award, then the launch of the Dubai Program for Excellence in Governmental Performance in 1997, followed by the Sheikh Khalifa Excellence Award in 1999, and in 2004 the government of Ras Al Khaimah announced the launch of the Sheikh Saqr Program for Government Excellence, while the Abu Dhabi Performance Award was launched. Government Excellence Program in 2007, and later in 2008, the Ajman Excellence Program was launched.

The year 2009 witnessed the launch of the Emirates Award for Excellence in Governmental Performance, which lasted three cycles in the years 2010, 2012 and 2014, and then His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the State, in 2015 directed to change the name of the award, to become the Mohammed bin Rashid Award for Excellence in Governmental Performance .

In the same year, the Sheikh Khalifa Government Excellence Program was launched to form a unified government reference in the fields of excellence, leadership and overall quality, and to launch the UAE Government Excellence System.

In continuation of the march of excellence and overall quality, the Umm Al Quwain government launched in 2019 the Saud bin Rashid Al Mualla Award for Excellence in Governmental Performance.

It is worth noting that the countries of the world celebrate the International Day of Quality, which falls on the second Thursday of November every year, and the United Nations has declared this day since 1990 to celebrate quality and raise awareness of its importance around the world.

The march of government excellence

In October 2020, the government announced the launch of a new phase in the process of government excellence, which includes updating and developing an integrated work system, with a forward-looking vision that focuses on results and distinctive value, and adopts a proactive and flexible work methodology that enhances the readiness of government agencies and their ability to anticipate variables and use advanced technology, and adopt models New and innovative government work, and providing the best government services in the world.

The new phase is based on three axes, including the development of the government excellence system, the excellence leadership model, the employee role model, and professional talents, and focuses on self-empowerment, strengthening partnerships and integration, consolidating the spirit of one team, and adopting an innovative model that is the first of its kind globally in remote evaluation. .

The first model of excellence

The year 2017 witnessed the adoption of the UAE Government Excellence System, which includes nine specialized international organizations, to become the first model for excellence in the government sector worldwide, prompting many countries to adopt it as a flexible model that adapts to different governments and their needs, and the system has also been applied in all entities. Federal and local government in the state.

The list of international organizations that adopted the system included the European Quality Organization (EOQ), the Asian Organization for Quality (APQO), the Australian Organization for Quality (AOQ), the Juran Global Foundation, the European Foundation for Quality Management (EFQM) and the International Academy for Quality ( IAQ), American Society of Quality (ASQ), Asian Association of Quality (ANQ), University of Miami.

- The governmental work model in the UAE is distinguished by its focus on people and improving their lives.

Excellence is a strategic choice in the UAE government system based on innovation and future foresight.

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