The reports to IVO provide a concrete insight into the autumn chaos around the security alarms.

  • Hörby reports a case where a care recipient fell and alerted at 19 o'clock.

    But the alarm did not reach the municipality until 6.50 the next morning.

    By then, the person had already received help from elsewhere and was "under the circumstances" in good spirits.

  • Ödeshög writes how it was not possible to see in the system "who alerted and why", and how staff who called Tunstall had to sit in a telephone queue for 40-50 minutes before receiving help.

  • Nybro describes how their system "totally crashed during the night" at two homes.

    The staff "calls Tunstall's support but after 40 minutes in line (as the first call) they give up".

  • Luleå municipality has reported the case where a woman was found dead after several failed alarm attempts.

    "The alarm log states that the user alerted on eight occasions."

    Luleå has also submitted a more general Lex Sarah report that the operational disruptions "resulted in a delay of security alarms for up to 24 hours".

Error reports have also been drawn up in Strömsund, among other places, where it took eight hours before the municipality's staff was reached by an alarm from a patient who needed help to go to the toilet.

IVO has not yet taken a position on how the reports should be handled.

"We are currently creating an image of the course of events in order to then be able to see what type of effort is appropriate," the authority's press service writes to SVT.

Break for new framework agreement

With regard to the death in Luleå, a preliminary investigation is also underway into a suspected misconduct, after relatives of the deceased woman reported the incident to the police.

Prosecutor Anna Bergström tells SVT that so far there is no suspect but that she has sent directives to the police about investigative measures.

The alarm crash can also have business consequences.

Several municipalities have announced that they want to break with the company, and SKR Kommentus, which signs framework agreements for the municipalities, has paused the process around a new contract with Tunstall.

- There is a new framework agreement on the way.

It has not yet been signed by any party, but the dialogue continues, says Tunstall's CEO Johan Lenander.

Kommentus states that they will shortly announce the agreement.

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