During the epidemic, many elderly people encountered difficulties in using "health codes".
At the regular press conference held by the Ministry of Civil Affairs on the morning of the 23rd, Li Banghua, deputy director of the Department of Elderly Care Services of the Ministry of Civil Affairs, responded to this and said that he would promote the solution of the smart technology difficulties encountered by the elderly in civil affairs services from various aspects.
Li Banghua pointed out that at present, smart technology and information technology are changing with each passing day, which has deeply changed our production and life and made our lives more and more convenient.
However, many elderly people do not have smart phones, are not familiar with the operation of intelligent equipment, and encounter many difficulties and troubles in life.
Li Banghua said that in the next step, in accordance with the deployment of the Party Central Committee and the State Council, the elderly will be the center to promote the solution of the smart technology difficulties encountered by the elderly in civil affairs services.
One is to strengthen training and guidance.
Encourage village (neighborhood) committees, community workers, volunteers, staff of elderly care institutions, family members, etc. to help the elderly use new technologies such as smartphones and information platforms, and help the elderly overcome their inability to use, dare to use, and cannot use Difficulties of smart technology.
For example, the "Administrative Measures for Elderly Care Institutions" revised this year stated that “elderly care institutions should provide convenience for elderly family members to visit or greet the elderly, and provide assistance for the elderly to contact family members”. We can provide them with relevant training and auxiliary services.
The second is to continue to retain manual services and face-to-face services in the field of civil service to ensure that the elderly can handle related businesses even if they cannot use smart devices.
Third, when using intelligent information technology in the field of civil service, we must adhere to the principle of aging to avoid burdening the elderly who are not familiar with the use of smart devices.
The fourth is to cooperate with relevant departments to conduct in-depth research on the difficulties the elderly encounter in smart technology, improve the ageability of smart products related to the elderly, and meet the needs of the elderly in travel, medical treatment, appointment services, and online consumption.