Our manners course to get lost October 21st 19:14
There is a lot of information about etiquette, such as adult business etiquette that you can do, etiquette that is popular in marriage activities, and so on.
Apparently, it is important to acquire "correct manners" for success.
But can you be confident that your manners are "absolutely correct"?
Is it good manners in the first place?
(Aya Noda / Mihoko Tanii, Reporter, Network News Department)
"I understand" discussion over again
The other day, on SNS, there was a post like this about the manners of business language.
"
Please note that it
is rude to use
" I understand "for
colleagues and current people when
contacting work,
and for
superiors and bosses.
I was instructed with acidity at work, so when
I see people who still use
it,
I'm surprised. "
Is it rude to say "I understand" to my superiors? Various opinions have been received on the Internet regarding this post.
"I'm also very surprised to say" I understand! "To my superiors."
"In the current situation where there is a lot of chat work, if there are people who are distracted by" I understand ", it will be painful to work smoothly."
"I say" I'm clever "because of my previous job, but is it more common to say" I understand "in the field of business?"
Actually, there has been a lot of debate on the internet about how to use "I understand" for superiors.
And the discussion that took place again.
It is a familiar manner that we interact with every day, but there are still various ways of accepting it.
“Manners” are different depending on the generation
We spoke with an expert who has studied etiquette from the perspective of sociology of education about the frequent discussions about etiquette.
Yoshimasa Kano, President of Kagawa Junior College
"Manners are not universal. It is thought that the way of thinking about manners differs depending on each generation and gender. Therefore, young people said to their superiors," I understand. I sometimes use the word "smart" without thinking that it is rude, but the older generation feels uncomfortable. If you use the word "smart", it will be appreciated by the older generation, but the same It can be perceived by generations as stiff. "
Mr. Kano points out that this difference in perception is thought to be due to changes in the way human relationships are being made due to the passage of time.
Yoshimasa Kano, President of Kagawa Junior College
"Manners are largely conscious of hierarchical relationships, and since Japan is a country with strong vertical relationships, honorifics have developed. However, human relationships tend to become flat with the times. There are places where it is difficult to see clear manners. "
What was the manners when online came?
"Many people have faced the challenges of new business etiquette in the last six months as telework spreads due to the corona sickness."
Miho Koike, a lecturer at the Japan Service Manners Association, points out that business etiquette has entered a new era.
According to Mr. Koike, since around March when companies started to work from home, there have been many requests to teach business etiquette when conducting meetings and interviews online. ..
However, there are many parts where online business etiquette has not been established, and the instructors who teach are responding while discussing how to teach each time.
We reporters also have more opportunities to interview online.
What are you careful about when you are teleworking now?
For example, what are the etiquette of online meetings that have become more frequent?
Miho Koike, Lecturer, Japan Service Manners Association
"Online meetings can be held anywhere, and the time is relatively free and easy. However, at least one day in advance for meetings with business partners, set a schedule. I think it's becoming more customary to send an invitation email. It's certainly kinder to let us know early. "
Even exchanging business cards ...
Even in the business card exchange scene, it seems that new concerns are being born ...
Miho Koike, Lecturer, Japan Service Manners Association
"Recently, more and more people are exchanging business cards online with the person they meet for the first time. If you send a QR code or URL using the app, your business card will be displayed. It's a mechanism, but at that time, it seems that some people think that it is better to send the QR code and URL first. "
The other day, the online conference system "Zoom" announced a function that allows you to change the order of the participants in the conference, and on SNS etc., it is talked about whether you have to worry about "Kamiza" even in online conferences. have become.
How is it actually?
Miho Koike, Lecturer, Japan Service Manners Association
"I don't think there are any clear rules, but I personally think that you don't have to do anything."
"Online business etiquette will gradually be established. However, what we are still teaching is basic things such as "smile when expressing gratitude" and "sorry when apologizing". I don't think the foundation for building a relationship of trust will change in any era or situation. "
Changes with the times "There is no correct answer in manners"
The form of manners has also changed due to changes in society, but this does not seem to be new.
Again, I asked Mr. Kano, who has been studying manners from the perspective of sociology of education.
Yoshimasa Kano, President of Kagawa Junior College
"In the Meiji era and before the war, the manners and manners in the house were emphasized. I learned how to respect parents and how to open and close bran and obstacles. After the war, the way of doing things at home became weaker, and instead, people began to pay attention to manners outside, such as not causing trouble to others. "
Mr. Kano says that one of the manners outside is business manners.
President Yoshimasa Kano of Kagawa Junior College
"After the war, the industry changed from the primary and secondary industries to the tertiary industry. From work styles where there are relatively few opportunities to communicate with others, human relations and conversations , We have shifted to a work style that emphasizes manners. Therefore, it is thought that interest in manners has increased and the way of manners has changed. "
And now that the corona is terrible, the way of manners is changing further as the opportunities for face-to-face meetings such as online are decreasing.
Yoshimasa Kano, President of Kagawa Junior College
"While it is said that interpersonal relationships are important and communication skills are important even for employment, the internet society is expanding and face-to-face training is becoming scarce. Especially in the era of the new Corona, etc. It is expected that the ability to maintain intimate relationships with others and the ability to maintain relationships with others will diminish. "
On the other hand, I am worried that due to the growing interest in etiquette, it will become too strict to follow etiquette, and there will be movements to make rules.
Yoshimasa Kano, President of Kagawa Junior College
"Etiquette is an ambiguous thing that you do not have to obey, and it is an expression of consideration and compassion for others. However, as the eyes around you become stricter and rules are established, It's going to be a force for humans, and then there's no room for consideration and it's hard to live. "
What is important in manners?
Mr. Kano said as follows.
Yoshimasa Kano, President of Kagawa Junior College
"Manners are widely regarded as beautiful, such as returning greetings when greetings and bowing deeply during ceremonies. However, there is no correct answer to manners. There are many ways to consider it, which may or may not look beautiful to some people. I don't think it's necessary to wither even if it's perceived differently as a result of compassionate response. "
Manners are born from the feeling of being considerate and considerate of the other person.
Each person has their own thoughts and ways of receiving them, and they may feel a little uncomfortable with each other's manners.
I felt that I would like to treat the other person with compassionate manners so that each other can spend time comfortably, and I want to capture that feeling as the recipient.