Major problems with security alarms in several municipalities: "Scandal"

It is security alarms from the company Tunstall that do not work as they should.

Last night, a person died in Luleå after sounding the alarm eight times, only five hours later did the alarm reach the night patrol.

In Krokom, it took 24 hours before the alarms arrived and this too has had consequences.

- One person had to wait so long so it became an ambulance instead of a visit from the home care service, says Teddy Roswall security technician in Krokom municipality.

Krokom's municipality has written ten deviation reports and now Teddy Roswall wants the municipality to break with the supplier.

- These serious problems cost the municipality large sums.

We must be prepared with extra staff who constantly make extra visits to those who have alarms.

SKR, Sweden's municipalities and regions, should think ahead to future procurement.

Åre and Strömsund also have major problems

According to a press release from the company, the alarms would work flawlessly since Thursday night.

But when SVT Nyheter Jämtland met Teddy Roswall on Friday morning, he will not enter Tunstall's system.

Åre also has continued problems.

- Today we tried to add a new user but it has not worked and there is a long wait at the support, we have not yet got hold of them, says Margitha Ridell, unit manager at home care in Åre.

Will generate Lex Sarah notifications

Strömsund has also had major problems since October 7, when it all started in connection with a system update.

- Those who sound the alarm usually need quick help, I expect that there will be a number of Lex Sarah reports from the staff about these problems, says Gudrun Öjbrant, head of care and nursing in Strömsund.

Even though Tunstall says that the system should work, people in Strömsund do not trust it.

- Over the weekend, we have special routines with extra supervision and visits, maybe we can deploy extra staff in some cases and we have asked relatives to call once extra.

"Adds all resources"

The criticism is harsh, both from the county and the rest of the country.

Something Tunstall is aware of.

- It is extremely sad that it has happened.

And we are adding all the resources we can to secure the operation, Tunstall's CEO Johan Lenander told SVT on Thursday.

- We will review each case with our municipalities and customers and look at our agreements in a joint dialogue.

So I can not comment on that beyond that, says Johan Lenander.

SVT is looking for Tunstall's press contact for a new comment.