"The customer is always right" is a slogan that raises the content of many companies and stores, even if it is not explicitly written, but customer satisfaction is always a goal that companies target, but sometimes customers exploit that right and demand more, claiming that the propaganda was misleading or that they did not get On the product as expected, which leads them to file lawsuits for compensation.
In her report, published by the American "Reader's Digest" magazine, writer Megan Jones said that some customers raise unexpected complaints and make strange arguments such as having too much ice or too little chicken to get big money from fast food restaurants.
Some tend to file lawsuits against famous restaurants, because the plaintiff is not obligated to pay the costs of attorney directly except in the case of winning compensation, as the lawyers in these cases get a large percentage of the compensation value, and in the case of loss, the claimant may not be obligated to pay the attorney's costs. And he may have to pay a small amount.
But what tempts some people to file these lawsuits is the almost guaranteed victory of the lawsuits against the famous restaurants.
The coffee is too hot
One of the most famous lawsuits against fast food restaurants is the hot coffee case.
In 1992 a cup of coffee from a McDonald's restaurant spilled on 79-year-old Stella Liebeck, who was trying to remove the cap, suffered third-degree burns that required skin grafting, and ended up suing McDonald's after the restaurant refused to pay her 10,000 medical bills. Dollars.
Chicken bone
The surprising list of lawsuits includes a McDonald's McNuggets case.
In May 2020, a man from Palm Beach bit a piece of chicken and felt intense pain when he felt something solid between his teeth, and it later turned out that it was a small piece of bone.
After visiting the dentist, it turned out that he had two cracks on one of his teeth, so he immediately sued McDonald's for $ 1.1 million.
Advertisements for children
The author reported that Antonio Bramante, of Quebec, sued McDonald's for "Happy Meal" ads aimed at children, and claimed that it was deliberately placed in the view of children with pictures of toys, which automatically drives his children to insist on the meal.
Bramante relied on a Canadian law banning advertisements directed at children under the age of 13 with some exceptions, and McDonald's considered its ads to fall within those exceptions.
Finally, a judge in Quebec accepted the case, but no judgment has yet been issued.
Canadian law prohibits advertisements directed at children under the age of 13, with some exceptions (communication sites).
Human finger
Anna Ayala filed a lawsuit against "Wendy's" restaurants, claiming that she had found the tip of a human finger in the bowl of chili peppers, but it was later revealed that Ayala was the one who placed the tip of the finger herself in the bowl in the hope of obtaining compensation.
The finger belongs to her husband's colleague, whom he lost in a work accident.
Ayala and her husband ended up being tried for fraud, making a false claim, and attempted theft, and both spent time in prison.
An extra 90 cents
In 2018, a couple from Fort Lauderdale, Florida, USA, filed a lawsuit against McDonald's, demanding $ 5 million in damages after they noticed that the menu no longer included the "burgers without cheese" option, costing them an additional 90 cents per meal.
The couple claimed that McDonald's was forcing them to pay for the cheese even if they didn't want to eat it, but McDonald's won the case.
Longer distance
A New York woman sued Burger King, arguing that a large soft drink cost her 89 cents for a Burger King at the restaurant near her home, while the slightly farther away restaurant served the same drink for only 69 cents.
The woman asked for $ 100 in compensation for the extra distance she had to travel to get a cheaper soft drink, but Burger King won the lawsuit.
A price difference of 20 cents causes a woman to file a lawsuit against Burger King (social networking sites)
Price difference
The author added that a couple filed a lawsuit in September 2019 against the Taco Bell restaurant chain and its parent company, Yum, and alleged that they had bought two meals, each costing $ 5, but the total amount they paid was $ 12.18.
The couple demanded compensation for their lost time and the price of gasoline, arguing that the ad was what drove them to come and buy the meals, but restaurant officials argued that the ad contained a disclaimer with the phrase "the prices may be different."
A lot of snow
A Starbucks customer claimed that the coffee shop was filling nearly half of its drinks with ice and reducing the amount of coffee, but the judge ruled that this argument was not convincing.
Subsequently, Judge Percy Anderson said that a "reasonable consumer" who orders an iced drink must know that "the drink that he will get contains both ice and coffee."
Too much ice in the cup of coffee prompted a consumer to file a lawsuit against Starbucks (social networking sites)
Sweets with unreal fruit
The writer reported that Jason Sidian of Los Angeles filed a lawsuit against Krispy Kreme and sought $ 5 million in damages in 2016 because some fruit-flavored sweets did not contain real fruit.
Jason tried to actually establish that there was a discrepancy between the ad and the product, but eventually lost interest in the matter, and the lawsuit automatically dropped in 2017.
The chicken bucket is not full
In 2016, a New York woman sued the Kentucky Fried Chicken chain over a false advertisement, as the bucket of chicken she got was not filled with chicken unlike the advertisement.
"They offer a bucket full of chicken, but in return you get half a bucket. It's not enough to feed the whole family," the woman told the New York Post.
Kentucky offered her two free meal cards in compensation, but she did not accept the offer and insisted on filing a lawsuit.
Less than a foot
The song "Five Dollar Foot Long" is considered one of the most famous advertising campaigns in the twenty-first century, but an Australian boy put the "Subway" chain of restaurants in great embarrassment when he published a picture showing that the "sandwich" was not really a foot tall, and the famous restaurant was criticized. A number of clients decided to file lawsuits.
In early 2016, the company agreed to grant $ 500 to each of the plaintiffs, in addition to paying the costs of lawyers, and the case did not end there, as a lawyer challenged the settlement, saying that the beneficiaries were the lawyers, not the consumers.