The owner said that Porsche went out of control due to a sudden failure, 4S shop: the previous attempt to replace parts failed

  The Paper, reporter Zhu Xuan, intern Yi Yongyan

  "If there is a mountain ahead, we will hit it. If there is sea, we will fall into the sea. It is too dangerous." On October 13, Ms. Wu from Xiamen reported to The Paper (www.thepaper.cn) that she was driving on a highway. In the Porsche, the vehicle broke down suddenly and drove forward for nearly three minutes without being under control.

This car is a new car she bought last October for nearly 1.2 million yuan.

  Ms. Wu’s car purchase invoice, the purchase price of 980,000, plus insurance and purchase tax is about 1.2 million.

The pictures in this article are provided by the interviewees

  The relevant staff of the Porsche shop in Xiamen Xiang'an, who is responsible for the after-sales work of the car, responded to The Paper, saying that after receiving the situation reported by Ms. Wu on the evening of the 12th, they immediately sent a master to the scene and found that the car was in a state of no electricity.

In July of this year, they found that there was a problem with the vehicle temperature sensor. They ordered the accessories and wanted to replace it for Ms. Wu, but Ms. Wu did not come to replace it due to personal reasons. At present, the owner has not authorized the 4S shop to inspect the car, and temporarily cannot understand the specifics of the fault. the reason.

Woman said Porsche went out of control after a breakdown

  Ms. Wu recalled that at 9 o'clock in the evening on October 12, near Xiamen Chenggong Avenue Expressway, when she drove a Porsche, the vehicle suddenly broke down.

  The pictures and video screenshots provided by her show that at about 21 o'clock on October 12, 2020, the vehicle’s display turned on a yellow light, prompting: “The vehicle’s electrical system is faulty and needs repairs. Driving is allowed.”

  Ms. Wu said that when the incident occurred, the vehicle turned on a yellow light, indicating that the vehicle's electrical system was faulty and needed repairs, allowing driving.

  Ms. Wu said that afterwards, the car’s display screen went blank, the brakes and steering wheel did not work, and the car continued to move forward without control and stopped for nearly three minutes.

After parking, Ms. Wu immediately called the police.

At present, the car has been sent to Xiang'an Porsche shop for further processing.

  Ms. Wu said that in October last year, she bought the car at a total price of nearly 1.2 million at a Porsche 4S store in Lujiang, Xiamen, but the car has been problematic.

Previously, the car had repeatedly turned on the yellow light (prompt failure).

The chat screenshots provided by her show that she contacted the 4S shop in April and May of this year because of the yellow light of the vehicle.

  In July this year, the vehicle was detected by a 4S shop with a temperature sensor problem.

  Ms. Wu said that at that time, considering that replacing parts might not solve the problem, she asked Porsche to replace the new car, but the other party rejected it on the grounds that it did not meet the replacement standard.

Alarm receipt.

4S shop: The vehicle had no electricity at the time of the incident, and the cause of the failure remains to be investigated

  On October 13th, in response to the aforementioned incident, a manager surnamed Xie of the Porsche shop in Xiamen Xiang’an told The Paper that after receiving the situation reported by Ms. Wu on the evening of the 12th, they immediately sent a master to the scene and found that the vehicle was in a state of no electricity. The cause of the accident needs further investigation.

  Ms. Wu said that the vehicle she bought was a hybrid version of the Porsche Cayenne, which was full of fuel when the incident occurred.

  Another manager named Lin of the Porsche shop in Xiamen Xiangan told The Paper that under normal circumstances, the Porsche Cayenne hybrid version purchased by Ms. Wu can continue to run on the oil in the fuel tank when there is no electricity, but I don’t know yet. Why did Ms. Wu’s car suddenly break down when there was gas?

  The manager surnamed Lin said that Ms. Wu bought a new car in October last year. The store has repeatedly received reports from her that the display of the car was yellow, etc. They contacted Ms. Wu and drove the car to an offline store for three maintenance and inspections. .

In July of this year, due to an inspection finding that there was a problem with Ms. Wu’s vehicle temperature sensor, Porsche ordered a new temperature sensor for Ms. Wu and contacted Ms. Wu for replacement. However, Ms. Wu had concerns and never replaced it.

The manager said that she suspected that a faulty vehicle temperature sensor would affect the normal charging of the vehicle.

  The manager surnamed Lin said that because the car owner has not authorized the 4S shop for inspection, it is temporarily impossible to understand the specific cause of the accident.

  Ms. Wu said that Porsche cannot promise that the vehicle will no longer turn on the yellow light after replacing the parts, so she will find a third-party authority to test the vehicle to find out the specific reasons.

Expert: The vehicle needs to be repaired immediately when the yellow light is on

  Hao Qingfeng, deputy secretary-general of the Consumer Protection Law Research Association of the Chinese Law Society, told The Paper that the aforementioned incident may be caused by a problem with the vehicle's electrical system.

If a yellow light appears on the vehicle display screen, consumers and 4S shops should pay attention to it and repair it in time.

  Hao Qingfeng said that in the aforementioned incident, a yellow light appeared on the display in Ms. Wu's car to remind her of a malfunction.

After that, the screen in the car went out, or due to electrical system failure, the power supply could not be supplied in time, and the brake and booster system also failed.

After that, the car got out of control and continued to drive for nearly 3 minutes before running out of power. This may be due to the lack of power in the power system at this time and the entire car's power has been exhausted.

  Hao Qingfeng reminded that when the fault light is on, you must check the cause and find out the crux.

"After arriving at the store, the staff were able to eliminate the situation where the fault light was on, but this is only a superficial phenomenon, and it is not a cure for the symptoms. The store must conduct inspections and find out the inner crux in order to solve the vehicle malfunction."

  According to the relevant provisions of the three guarantees for automobiles, during the validity period of the three guarantees for family car products, if the repair time due to product quality problems exceeds 35 days, or the cumulative repairs due to the same product quality problems exceed 5 times, consumers can present the three guarantee certificates, The seller is responsible for replacing the car purchase invoice.

  Hao Qingfeng said that if he wants to replace or return the car, he needs to meet the requirements of the aforementioned regulations.

He suggested that Ms. Wu should first find the problem with the vehicle and repair it in accordance with the relevant warranty regulations.

  (This article is from The Paper. For more original information, please download the "The Paper" APP)