He met the joint working teams of the Dubai government .. and was informed of plans to promote the acceleration of smart transformation
Maktoum bin Mohammed stresses the importance of continuing to improve joint government services
Maktoum bin Mohammed during his meeting with the joint work teams of the Government of Dubai.
WAM
His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, First Deputy Chairman of the Executive Council, emphasized the importance of continuing to develop and improve joint government services, embodying the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to aim To simplify procedures and facilitate access to services, meet the requirements of citizens, residents and investors in an optimal manner, and implement the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, on the need to provide smooth and flexible government services that, with their quality and readiness around the clock, constitute a global model. For government service that takes into account the interests of customers, and ensures that it is achieved in a comfortable manner without complications.
This came during a meeting with His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, the joint work teams of the Dubai government, where His Highness was briefed on the various stages that customers are going through through the multiple channels to provide government service, and action plans that will enhance integration and accelerate the pace of smart transformation. In the emirate.
During the meeting, His Highness stressed the need for cooperation and concerted efforts of the various government agencies, and to work in a team spirit to provide a new business model that supports future services, saying: “We are working together to create new opportunities and provide a future business model for government services, bearing in mind the current and future needs of customers.”
His Highness added: “The coming stage will witness a fundamental shift in the mechanisms and models of government services work, allowing discovering opportunities, studying options and innovation in providing government services to make the customer experience simplified and integrated in obtaining the distinguished service that makes Dubai one of the most important destinations for living and work and the first destination for investment. ».
His Highness also praised the work teams of the Dubai government and the level of services provided to customers and investors, indicating that the implementation of the vision and aspirations of His Highness Sheikh Mohammed bin Rashid Al Maktoum for the future requires more effort, and the discovery and application of a wider range of innovative solutions to keep pace with the existing changes at this stage. His Highness considered that the most distinctive features of the leadership march led by the emirate are integrated, smooth and smart services, in addition to upgrading the customers' experience to reach advanced stages of service delivery efficiency and the effectiveness of joint government systems that address challenges and meet future goals.
The meeting was attended by the Secretary-General of the Executive Council Abdullah Al-Basti, the Director General of the Department of Economic Development Sami Al-Qamzi, the Director General of Dubai Municipality, Eng. Dawood Al-Hajri, the Secretary-General of the Dubai Free Zones Council, Dr. Muhammad Al-Zarouni, and a number of officials of government agencies in Dubai.
Deputy Ruler of Dubai:
"The coming stage will witness a fundamental shift in the mechanisms and models of government services work."
"The necessity of cooperation and concerted efforts of government agencies to provide a new business model that supports future services."
Development and facilitation of procedures
His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, First Deputy Chairman of the Executive Council, heard during the meeting a detailed explanation about developing and facilitating the procedures that dealers go through from the beginning of the service request until obtaining it, as he directed the need to work on providing services with specifications and standards Enhancing the emirate's competitiveness, whether in service centers or through smart applications, affirming that the Dubai government has qualified cadres capable of creating business models that enhance our competitiveness and our leadership, and serve in facilitating and expediting procedures for dealers and investors in various sectors.
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