China News Service, Hangzhou, September 8 (Reporter Qian Chenfei) "Hello, this is the Chinese Emergency Hotline. I am Dr. Nana. What can I do to help you?" Arrange a doctor's visit to help in France To solve the medical problems of the overseas Chinese in China, this is an important task that Nana repeats every day.

　　Nana is from Yunnan, China, and is the only Asian face among emergency doctors in the six affiliated hospitals of Paris, France.

Under the epidemic situation, in addition to being busy with the daily work of the emergency department, she also proposed to set up a "Chinese emergency hotline" to help overseas Chinese and Chinese people fight the epidemic, and use her own efforts to eliminate the cultural differences between China and France in the fight against the epidemic. The misunderstanding caused.

Nana is answering the emergency hotline.

Photo courtesy of Nana

　　A few days ago, hosted by Hangzhou Lingyin Temple, China News Agency Zhejiang Branch and Zhejiang Returned Overseas Chinese Association, and supported by China News Weekly, China Philanthropist Magazine, and Hangzhou Yunlin Charity Foundation, the 2020 6th China Charity and Filial Piety Culture Festival was announced. Nana was selected in the list of "2020 Chinese People of Mercy and Filial Piety".

　　Back to March 17, with the escalation of various epidemic prevention measures in France, the local area entered a "state of war" against the new crown pneumonia epidemic.

　　Nana recalled, "Usually, there are about 2,000 calls to the Paris Emergency Center in a day, but during that time we received tens of thousands of calls every day, and the ICU beds were also saturated. Many doctors were without protective equipment. Risk your life to fight the new crown pneumonia."

　　With the gradual spread of the epidemic in France, in order to reduce the risk of cross-infection, the hospital recommends that people stay at home or send a doctor to visit the clinic. The above measures have made it more difficult for many overseas Chinese who do not speak the language to see a doctor.

　　"At that time, many overseas Chinese began to feel worried or showed symptoms of physical discomfort, but because they did not speak French, it was particularly difficult to communicate with doctors, and doctors could not help them judge their condition, which could easily lead to delays in diagnosis. "Nana said that she was very anxious when she learned of this situation, and applied to the Paris Emergency Center to open a "Chinese Emergency Hotline" and organized 10 volunteer Chinese doctors to carry out scheduling work.

　　On April 6, the opening of the "Chinese Emergency Hotline" gave many overseas Chinese a "rest pill", but Nana became even busier as a result.

"Except for eating and sleeping, she is fighting the epidemic every minute and every second." Nana said that because of the epidemic, she cancelled the family leave originally scheduled for April to help overseas Chinese judge the severity of the illness and contact treatment. In her opinion, The original intention of being busy was only "the overseas Chinese can seek medical treatment without worry".

　　From the opening of the "Chinese Emergency Hotline" to May, in just one month, Nana and other volunteers received more than 200 calls from overseas Chinese for help.

　　Nana said that one of the calls impressed her. “A Chinese was admitted to the hospital due to the diagnosis of new coronary pneumonia. After his condition stabilized, the hospital asked him to go home for isolation, but he lived with 11 people and did not meet the conditions of home isolation. He was also unable to communicate with the attending physician because of language barriers, which made him feel very panicked. After we learned of his situation, we helped him communicate with his physician and found a free one at a nearby isolation hotel. Quarantine place."

　　There are many more stories as above.

In addition to stressful work, it was her one-year-old daughter who most worried Nana.

　　"As a doctor, I have never been afraid of the new crown, but I am very worried that I will bring the virus home. Therefore, when the fight against the epidemic was the most urgent, I temporarily put my daughter in the care of my parents. Although she is still young, she is sensible. I was touched. When I hurried past my parents’ house to and from work, my daughter would shout "Mom" across the balcony and hug each other. At that time, I felt very sad, but would still talk to her and leave after laughing. Because the patient needs me." Nana said, looking at her daughter's room and talking to her daughter is the best way for her to relieve her misses and stress.

　　Answering calls for help again and again, helping overseas Chinese contact the hospital again and again, in Nana's view, this charity action has become her own responsibility.

However, this is not the first time Nana has rushed to seek medical treatment for overseas Chinese.

Five years ago, as an emergency doctor at the Pittier Sarpetril Hospital in Paris’s largest public hospital, she proposed and established the first Chinese outpatient clinic in a European public hospital—the “China Help Clinic”. There are thousands of overseas Chinese.

　　Nowadays, the name "Nana" is more and more well known by overseas Chinese in France.

When asked about her greatest wish, Nana still spoke honestly, "May the overseas Chinese have no worries about medical treatment in France."

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