I organized an electronic awareness campaign to introduce it to them
Dubai Electricity provides smart and inclusive services for people of determination
Dubai Electricity has transformed customer happiness centers into 100% self-catering.
■ from the source
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Dubai Electricity and Water Authority launched an awareness campaign, through its website, e-mail and official pages on social networking sites, to introduce customers of determination to its smart and inclusive services, and to enable them to use them, in addition to informing them about ways to use smart devices in customer happiness centers, which the authority recently transferred , To 100% self-service centers, as part of its strategy for social responsibility, and to provide an inclusive environment for people of determination, and as part of its keenness to make its services easily accessible to all customers.
The campaign comes as an extension of a series of workshops organized by the authority, during the past year, in its customer happiness centers, in cooperation with the Dubai Club for People of Determination, in addition to a group of home visits, to inform its customers of people of determination about its most prominent services and inclusive initiatives, and the facilities provided by To them, in addition to listening to their opinions about the Authority’s services, and ways to improve and develop them.
The managing director and CEO of the authority, Saeed Mohammed Al Tayer, said, “The authority adopts a clear and deliberate strategy to empower and integrate people of determination, in line with the national policy for empowering people of determination, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister. Ruler of Dubai, with the aim of creating an inclusive society free of barriers, that guarantees empowerment and a decent life for people of determination and their families, and the "My Community ... A Place for Everyone" initiative, launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, which aims to Transforming Dubai completely into a friendly city for people of determination by 2020. ”
The authority is working to launch and implement initiatives for people of determination from among the employees and customers of the authority, within an integrated program that takes into account all aspects that ensure easy access to all the services of the authority, whether smart or at the level of customer happiness centers, and the staff of the authority includes 4458 employees trained in the techniques of dealing with people of determination And 22 employees who hold a diploma in sign language.
For his part, the Executive Vice President for Business Support and Human Resources, Chairman of the Advisory Council for People of Determination in the Authority, Dr.Yusef Al-Akraf, said that the authority attaches great importance to the category of people of determination, which is an integral part of the society's fabric, as part of its efforts to make Dubai the happiest city In the world.
The integration and empowerment of customers of people of determination is a fundamental axis in the authority’s strategy for people of determination, as it provides them with a set of smart and inclusive services, the most prominent of which is the “Ashir” service for instant visual conversation using sign language, which provides an opportunity for people of determination with hearing disabilities to communicate directly with Authority call center employees.
The authority provides a written and video chat service “Hayyak”, through its website and smart application, and “Hayyak” provides written chat, and the option of video calling, to communicate directly with the Customer Care Center around the clock.
Last year, the happiness rate of customers of determination from the Authority’s role as a supporter of people of determination was 94%.
Dubai Smart Government Standards
Dubai Electricity and Water Authority stated that it has developed its website and smart application to facilitate access to information for customers of determination with various disabilities, in accordance with Dubai Smart Government standards, and a page has also been devoted to the integration and empowerment of people of determination.
She indicated that the authority's virtual employee (Rammas) is available around the clock to respond to written customer inquiries, or through voice chat, in both Arabic and English, through the authority's smart application, its website (www.dewa.gov.ae), and the authority's account. On the social networking site “Facebook”, in addition to the “Alexa” and “Google Home” systems, robots, as well as the authority’s documented account on “WhatsApp” at (046019999).
94%
The percentage of happiness of customers of determination from the role of "Dubai Electricity" last year.
- «Dubai Electricity» has 4458 employees trained in the techniques of dealing with people of determination, and 22 hold a diploma in sign language.
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