Two friends returning from vacation aboard a Flixbus found themselves stranded on a motorway rest area in the Eure on the night from Sunday to Monday. The bus, which made the connection between Saint-Malo and Paris-Bercy, left without them after a break, reports Le Parisien .
The bus stopped around 10 p.m. on the apron, the only 15-minute break planned on a seven-hour journey. Despite the crowds at the toilets and the grocery store, the two 25-year-old friends only took ten minutes before returning to the parking lot… empty. The bus had taken to the road without them.
Paris: FlixBus forgets them… on a motorway
rest area 👉 https://t.co/gXvXtucfWH pic.twitter.com/4F9xYj3xSz
"Drivers are not required to recount"
The two passengers had no way of contacting the driver, and Flixbus never responded to their requests. Fortunately, one of their friends was able to receive their luggage when the bus arrived in Paris, and one of their parents came to pick them up. The two young women waited more than 1 hour 30 minutes on the motorway area.
According to Flixbus, the driver would have been warned that passengers were missing and would have waited an additional 4 minutes before leaving, once the bus was full. "Drivers are not required to recount," says the company. “They have a very precise driving time, with a roadmap including breaks. […] It's like the train, it's the customer's responsibility to be on time. "
The two young women are now trying to obtain redress, but there is no indication that they will be compensated by Flixbus. "If the driver's responsibility is not involved, as is the case here, the commercial gesture is not automatic," argues the company.
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