After people became working from their homes and spent long hours moving between rooms due to the new Corona epidemic, this period provided many of them with a good opportunity to contact basic services companies such as water, electricity, gas and the Internet, and negotiate lower prices.

The American "HerMoney" site suggests to new people with successful negotiation methods, a method for freedom from phobia, including advice on the best way to present their arguments and the nature of the language they should use to persuade the other party.

Search in advance for competitors' prices

Before contacting service providers, you must first search for minutes through the search engines for prices and competitive offers, and there is another great strategy that you can follow by reviewing the prices and deals that your service provider offers to new customers to attract them, and you can use your information as a starting point and goal for negotiation, then Dial the usual customer service phone number.

Start by thanking the company representative

When you ask someone to do their best to help you while it is technically easier for them to stick to the current situation and end the call with you as quickly as possible, ask yourself: If you are in his position, how would you like to be treated?

And remember that this person is not synonymous with the company - he is just someone he works for - say something like "Thank you very much for helping me .. I am very happy to speak to you .. Let me tell you the situation", and then go on to tell the story details.

Make your words improvised and brief enough to avoid delinquency in a boring format, but I will write enough details to help you and your contacts to link a human relationship, without the support of the company representative for your case it will be difficult for you to make any progress.

Do not be shy and ask for a detailed explanation of all the items in your monthly bill (Getty Images)

Request a detailed explanation of your bill

Don't be shy, and ask for a detailed explanation of all the elements in your monthly bill, as expert negotiation and business consultancy Devon Smiley says she saw this behavior work repeatedly with experienced clients.

The expert suggests that you say phrases like, "I'm not sure I understand all the items in my bills this month ... Can you please help me until I know how I got up to that point?"

Sometimes, this can automatically cause the company agent to cancel some fees for you, in the context of what are known as "customer loyalty promotion measures."

Ask for flexibility

After reviewing your bill details you can say something like, "I wonder if there is flexibility to reduce this amount ... Is this something you can help me with?"

Since the wording of your words seems more inviting to discussion and not an offer to demand, this matter can help the two parties to relax and make progress towards the desired goal.

Another important note, you can mention in the current context the difficulties associated with the epidemic of Corona, because some companies have policies of support and assistance, which are activated only if the customer mentioned this type of difficulties.

You should search for minutes on search engines for prices and competitive offers before talking to the service provider (Pixels).

Remember that you searched for competitive offers

To show that you searched for the company’s prices and offers, say a phrase like “I saw that the company is currently extending the offers monthly… I would like to pay the same amount”, and it will be difficult for the company in this case to dispute you with the price extension it offers to others, even though the offer is ostensibly only Newly joined clients.

Kindly ask to speak to someone who has authority

If during the call you are nice but firm, and you see that things do not go as planned, there is a possibility that the person you are talking to does not have the authority to make the changes that you require.

Thank the representative of the company, then kindly ask him to speak with the supervisor who may be able to help you, if you do this correctly, you will not alienate the person who was helping you and you will also be able to follow your negotiating path with someone who can help you achieve your goal.