China News Service, July 14th, the General Office of the Ministry of Culture and Tourism issued the "Notice on Matters Relevant to Promoting the Expansion and Resumption of Tourism Enterprises" (hereinafter referred to as the "Notice"). On the premise of doing a good job in epidemic prevention and control, and with the agreement of the local provincial (regional, municipal) party committee and government, the travel agency and online travel enterprise can resume cross-provincial (regional, municipal) team tourism and "air ticket +" Hotel" business. Medium and high-risk areas are not allowed to carry out team travel and "air ticket + hotel" business. The entry-exit tourism business will not resume temporarily.
At the same time, the "Notice" proposed measures to adjust the limits of tourist attractions. The scenic spots should continue to implement the requirements of "limits, reservations, and peak shifts", and the number of tourists received should be adjusted from 30% to 50% of the maximum carrying capacity. Under the premise of strictly implementing various prevention and control measures, the indoor places of tourist scenic spots are opened by means of appointment and current limit.
Data Map: Tourists visit the Xi'an Songcheng Performing Arts Kingdom Scenic Area. Yang Chenshe
The Notice further requires:
(1) Strengthen epidemic prevention and control management. All localities must insist on putting epidemic prevention and control in the first place, and make overall plans for tourism safety. In accordance with the principle of "who organizes, manages, and is responsible", it is necessary to further consolidate the main responsibility of tourism enterprises, guide tourism enterprises to formulate emergency plans, and clarify emergency measures and treatment procedures for epidemic prevention and control. It is necessary to urge the travel agency to control the size of the team, do a good job in itinerary management, and implement prevention and control measures throughout the links of tourist solicitation, organization, and reception. Online travel enterprises refer to the implementation of the "Guidelines for Prevention and Control Measures for the Orderly Resumption of Operation of Travel Agencies".
(2) Regulate the order of the tourism market. All localities should innovate development concepts, support tourism enterprises to comprehensively use scientific and technological innovations, promote the integration of online and offline development, expand reinstatement and reinstatement, accelerate transformation and upgrading, and focus on improving service quality. Industry organizations should advocate integrity management, strengthen industry self-discipline, and strengthen self-supervision. Tourism enterprises should implement the responsibility of quality subjects, strictly implement product quality standards and service standards, and continuously enhance tourist satisfaction.
(3) Strengthen the open management of tourist attractions. The tourist spots around the country shall, in accordance with the requirements of the “Guidelines for the Prevention and Control Measures for the Restoration and Opening of Tourist Spots”, strengthen cleaning, disinfection and garbage classification. It is necessary to take targeted measures in important tourist spots, viewing platforms, traffic junctions, narrow passages, ticket purchases, restaurants and other areas that are prone to congestion, strengthen guidance, and guide tourists to do safety protection.
(4) Establish a new style of civilized tourism. Various places should carry out civilized tourism propaganda through various forms to guide tourists to abide by epidemic protection requirements, safety warnings and civilized tourism regulations in tourism activities; encourage and support tourism enterprises to innovate service models and promote health such as "meal sharing" and "public chopsticks" New ways of tourism; strengthen the publicity and education of tourists, guide tourists to pay attention to hygiene, refuse game, rational consumption, and establish a new style of civilization, health and green tourism.
(5) Improve emergency response capabilities. All localities should strictly implement territorial management responsibilities, strengthen linkages with local health departments, strengthen collaboration between competent authorities in tourist destinations and source regions, and enhance prevention and control and emergency response capabilities. In accordance with the prevention and control plan and emergency plan, carry out emergency drills, investigation of hidden dangers, risk assessment and other work, timely discover emerging problems and effectively deal with them. Abnormal situations should be reported in time and relevant business activities suspended.
(6) Do a good job in tourism safety during the flood season. All localities should always tighten the string of tourism safety during the flood season, and further consolidate their responsibilities. According to the arrangement of the local flood control and drought relief headquarters, they should strengthen the safety inspection of equipment such as ropeways, cable cars, and large-scale amusement facilities. Or use; increase the inspection and guidance of water tourism projects, urge enterprises to pay attention to rain forecast and water changes in a timely manner, pay close attention to flood forecast, and avoid organizing tour groups to travel to areas with severe flood conditions; once the tour group on the itinerary encounters sudden flood conditions, To take effective measures to deal with it, suspend tourism operations when necessary.
The Ministry of Culture and Tourism also released the “Guidelines on Prevention and Control Measures for the Orderly Resumption of Operation of Travel Agencies” (hereinafter referred to as the “Guide”). The “Guide” proposes to adhere to normal prevention and control. The local cultural and tourism administrative departments shall, in accordance with the principle of territoriality, place the epidemic prevention and control in the first place, combine the characteristics of team travel involving a wide range, large mobility, and long chain to formulate epidemic prevention and control plans and emergency plans, and make timely and dynamic adjustments. Guide travel agencies to strictly implement the epidemic prevention and control regulations, formulate business operation epidemic prevention and control plans and emergency plans in accordance with relevant technical guidelines, establish response mechanisms, carry out emergency drills, and improve their disposal capabilities. In accordance with the principle of "who organizes, manages, and is responsible", it is necessary to consolidate the responsibility of the main body of the enterprise, implement prevention and control responsibilities to specific departments and individuals, and strictly carry out epidemic prevention and control in the areas of tourist attraction, organization, and reception. Tourists should be reminded to enhance safety awareness and actively cooperate with travel agencies to make various prevention and control measures.
At the same time, insist on orderly recovery. Under the premise of doing a good job in epidemic prevention and control, each province (region, city) cultural and tourism administrative department can resume the operation of travel agencies and online tourism enterprises across provinces (regions, cities) with the consent of the local provincial (regional, municipal) party committees and governments. ) Team travel and "air ticket + hotel" business. Medium and high-risk areas are not allowed to carry out team travel and "air ticket + hotel" business. The entry-exit tourism business will not resume temporarily.
Third, adhere to high-quality development. The local cultural and tourism administration departments should innovate development concepts, support travel agencies to comprehensively use scientific and technological innovations, promote online and offline integration, expand reinstatement and reinstatement, accelerate transformation and upgrading, and focus on improving service quality. Industry organizations should advocate integrity management, strengthen industry self-discipline, and strengthen self-supervision. Travel agencies should implement the responsibility of quality subjects, strictly implement product quality standards and service standards, and continuously enhance tourist satisfaction.
"Guide" requirements: strengthen risk research and judgment. Travel agencies should conduct safety assessments on tourism products, select suppliers and partners with appropriate qualifications and meet local epidemic prevention and control requirements, and clarify the rights and responsibilities of all parties. It is necessary to strengthen communication and communication, understand and master the epidemic prevention and control situation in the health destinations of tourist destinations and customer sources in a timely manner, and do a good job in line design, product docking and booking. It is necessary to strengthen data analysis and improve product epidemic prevention standards. The group club and the ground receiving agency should clarify the responsibilities of the two parties in epidemic prevention and control, strengthen collaboration and cooperation, realize information sharing, and ensure that the team travel is stable, orderly and safe.
Control the size of the group. Travel agencies should strictly implement the prevention and control requirements of various regions, and according to their own operational capabilities and the reception capabilities of suppliers and partners, release anti-epidemic requirements for products such as the number of groups in advance, strictly control the number of teams, and promote small-scale tourism teams. It is necessary to reasonably arrange the group tour routes, scale and travel time, and carry out tourism activities in time periods, batches, and regions to prevent tourists from gathering.
Equipped with protective equipment. Travel agencies should be equipped with a sufficient number of masks, body temperature testing equipment, hand sanitizer, disposable gloves, disinfection supplies and other protective equipment that meet the standards for disposable medical masks or equivalent protection levels to provide necessary protection for drivers, tour guides and tourists. It is necessary to store and use sterilized items correctly, keep away from fire sources and power sources, do not mix and place them, check them regularly, and add and replace them in time. It is necessary to urge suppliers and partners to fully disinfect and clean reception facilities and places such as tourist chartered cars, hotel rooms, and restaurants.
Strengthen publicity and guidance. Travel agencies should strictly implement the various systems and regulations of team tourism, sign tourism contracts according to law, and clarify the rights and responsibilities of all parties. It is necessary to actively promote the knowledge of epidemic prevention and control, promptly publish tourist travel prevention and control precautions, remind tourists to implement the requirements of "wearing masks, washing hands, and keeping distance" to enhance tourists' self-control awareness.
Strengthen pre-departure inspections. Travel agencies should do a good job of collecting tourist information, health files, and testing registration, and require tourists to show their health codes when registering and check again before traveling. Tourists who do not pass the health code check should be explained and dissuaded. Strictly implement the body temperature detection system. Visitors with abnormal body temperature are not allowed to participate in the itinerary, persuade them to seek medical treatment and register.
In terms of itinerary management, the "Guide" proposes to implement prevention and control measures. Travel agencies should strictly implement the epidemic prevention and control requirements in transportation, accommodation, catering, sightseeing, shopping, etc., and urge suppliers and partners to implement measures such as ventilation and disinfection. To strengthen the temperature detection of tourists, tourists should wear masks throughout the journey by car and other means of transportation, strictly implement the measures of "limit, appointment, peak shift" in scenic spots and cultural entertainment venues, and actively cooperate with reception units to do the relevant work of epidemic prevention and control.
Strengthen service standards. Travel agencies should further implement industry standards such as "General Rules of Service for Travel Agencies" and "Guidelines for Tour Guide Services" to strengthen safety tips and itinerary management for tourists. Tour guides should do a good job of prevention and control reminders of tourists in the process of riding, checking in, buying tickets, sightseeing, eating, etc., and guide tourists to wear masks scientifically and maintain a safe distance. Remind tourists to cooperate with health quarantine and do personal protection. After the itinerary, the travel agency should organize the travel team files and keep them properly.
Advocate civilized tourism. Travel agencies should combine epidemic prevention and control work, strengthen civilized tourism propaganda, and promote new ways of healthy tourism such as "meal sharing system" and "public chopsticks system". It is necessary to strengthen the publicity and guidance of tourists, advocate hygiene, refuse game and rational consumption, remind tourists to standardize the disposal of garbage, and establish a new style of civilization, health and green tourism.
In terms of internal management of the enterprise, the "Guide" requires: Strengthen the management of office and business premises. Travel agencies should implement prevention and control responsibilities, formulate internal epidemic prevention and control plans and emergency plans, and do a good job in office premises and travel agency service outlets such as sanitation, cleaning, killing and ventilation. To reduce the frequency and length of meetings, use online meeting tools whenever possible. Office premises and travel agency service outlets should implement the responsibilities of daily epidemic prevention, cleaning and disinfection, inspection and registration, garbage cleaning, site inspection, safety management and other anti-epidemic links to people, and dynamically adjust in time according to local epidemic prevention and control requirements.
Do employee monitoring. Travel agencies should do a good job of employee health management in accordance with local requirements, establish an "employee health record form", conduct daily body temperature tests, and keep abreast of employee health status and travel trajectories. Staff were found to have fever, cough, fatigue, nasal congestion, runny nose, sore throat, diarrhea and other related symptoms, and arranged to the nearest designated medical institution in a timely manner, and tracked the relevant situation. Before the tour guide takes the post, the health code check is required, and the tour guide is required to wear a mask scientifically.
Strengthen education and training. Travel agencies should carry out special training in normalized epidemic prevention and control measures and emergency response, urge employees to master the knowledge of epidemic prevention and control, personal protection, health and emergency response, etc., and improve employees' epidemic prevention and control and emergency response capabilities. It is necessary to consolidate the responsibilities of tour guides, refine job responsibilities, and do a full range of services, such as full escort and ground escort.
In terms of emergency response, the Guide emphasizes: establishing a collaborative mechanism. The travel agency shall have prior contact with the contact information of the health and health department of the destination and source, and designated medical institutions, and ensure that service personnel such as tour guides are aware of it. It is necessary to strengthen coordination and cooperation with partners and suppliers, unblock the channel for reporting the epidemic situation, and report the suspected epidemic situation to the local health and health department, culture and tourism administrative department in time.
Do an emergency response. If the travel team finds a person with suspected symptoms, the travel agency should immediately stop the group's tourism activities and report it as soon as possible, and cooperate with relevant departments to do epidemic investigation and prevention and control measures. Once confirmed cases appear in the travel team, the travel agency should immediately implement emergency response plans, cooperate with relevant departments and units to do patient isolation, close contact tracking, etc., and properly handle the aftermath.
The "Guide" proposes the following safeguards: strengthen organizational leadership. Local cultural and tourism administrative departments must strictly implement territorial management responsibilities, strengthen linkages with local health departments, strengthen collaboration between tourism destination and tourist source authorities, enhance prevention and control and emergency response capabilities, and ensure order The business restoration work was stable and orderly.
Strengthen supervision and inspection. The local cultural and tourism administrative departments should urge travel agencies to fill in the information of tourism teams and upload electronic contracts on the national tourism supervision and service platform in accordance with the "one group, one report" system. It is necessary to strengthen the supervision and inspection of travel agencies, promptly rectify the weak implementation of epidemic prevention and control measures, investigate and deal with illegal business activities in accordance with laws and regulations, and maintain market order.
Strengthen daily scheduling. The local cultural and tourism administrative departments shall, in accordance with the prevention and control plan and emergency plan, clarify the epidemic prevention and control, emergency measures and disposal procedures for safety emergencies, carry out emergency drills, hidden trouble investigation, risk assessment and other work, promptly discover emerging problems and effectively deal with them . Abnormal situations should be reported in time and relevant business activities suspended.