In the event of a dispute relating to the holidays, whether related to a travel agency, an airline or a hotel, this unknown contact can be contacted and prove to be very useful for the consumer: his recommendations are followed by professionals. Lawyer Roland Perez takes stock. 

Do you know the mediator of tourism and travel? Unknown to the general public, it can nevertheless prove to be very useful for resolving all disputes relating to summer holidays, whether they come with a travel agency, an airline, a hotel ... And its recommendations are worth the 'or: they are followed by professionals and can avoid lengthy procedures. Explanations from lawyer Roland Perez. 

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How do we get it? 

It is possible by letter, but the easiest way is to do it online. All disputes are concerned, beyond transport and accommodation: catering and leisure also fall within its field of competence. The only binding condition is that the company with which the consumer is sensitive is a member of the mediation charter. To find out if this is the case, simply go to the website of the mediator, where the list can be consulted. 

How does mediation take place?

After having attempted to resolve the dispute directly with the professional, by sending an email or a registered letter, without obtaining a response within two months, it is therefore possible to contact the mediator by sending him all the supporting documents (photos, testimonials, invoices, transport or accommodation documents, etc.). The mediator will then contact the professional in question, ask him questions and have other elements communicated to him if necessary. Finally, it will issue an objective and neutral recommendation, followed in almost 100% of cases. 

In which cases can we not have recourse to the mediator? 

If the dispute has been examined by a court, whatever the decision rendered, the mediator can no longer think about the problem. Idem if the situation denounced dates from more than a year.