- We will not repay any money. We are called by customers who think they have the right to get the money back because it says so in the media, but we have contract terms where we have a force majeure clause on all our productions, says Sofia Ekskog, Marketing and Sales Manager at 2Entertain .

The General Complaints Board, ARN, has now tried two cases where events have been canceled or postponed due to the restriction of public gatherings. One is about a bicycle competition and the other about a concert.

ARN states that the companies have claimed that they do not have to repay the ticket money because of the extraordinary circumstances and the principle of force majeure. But according to ARN, the principle of force majeure cannot exempt companies from the obligation to reimburse the cost of a service that has not been delivered, but the principle can only limit liability for damages.

Terms of agreement may apply

But if a company, on the other hand, has contractual terms that state what applies in exceptional situations, it may mean that they do not have to repay. In the case of the cycling competition, there were contract terms which said that the organizer only had to repay 50 percent of the registration fee in exceptional circumstances, something that ARN considered reasonable.

"It's about the survival of the company"

SVT News Halland has previously stated that the company 2Entertain, among other things, does not repay the ticket money for the canceled Åsa-Nisse performance at Vallarna, despite the Consumer Agency's advice to do so. Following ARN's guidance, 2Entertain is adamant about its decision not to make any refunds.

- We do not want to be stupid or mean but it is about the survival of the company.

However, Sofia Ekstrand notes that the last word has not been said as ARN will also review 2Entertain, as there have been about 40 notifications in force.

- We should not withdraw the profit in advance, but the guidance that the exercise race can follow its conditions is what we should lean towards at present, says Sofia Ekstrand.

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In the clip, Ulf Järnhammar explains why he notifies the Falkenberg company that produces this year's father at Vallarna to the General Complaints Board. Photo: Privat & Kristian Åkergren / SVT