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Juani is 81 years old and since Wednesday last week she has been very indignant. That day the driver of a bus on line 326 forced him to get out of the vehicle when he was going from Ambite to Arganda to go to the doctor. His senior citizen subscription had expired and he tried to pay in cash, but the driver did not allow him to travel, since it is forbidden to pay with cash in intercity transport.

Juani's problem is that in Ambite there is no tobacconist and with the confinement and the state of alarm he could not recharge the fertilizer . On Wednesday morning at 8:30 she was at the bus stop in her town ready to go to a medical appointment in Arganda. The octogenarian decided to go on her own even though her neighbors and her children had offered to take her. "I did not want to disturb anyone and I preferred to move by my means because it suited me," says the woman.

The problem is that when he got on the bus with his 2.60 euros in coins, the driver told him that he couldn't pay in cash and that he got off. "I explained to him that being confined I could not renew the subscription and that I had just enough money for the trip," says Juani. "I could not get off because I had an appointment with the doctor at 10.15 in Arganda and I answered that I was not going down," she justifies.

Behind her several travelers got on and the driver continued to the next Ambite stop. Upon arrival he said that he would not continue if the woman did not get off . In the vehicle were several people who tried to pay for the trip, but with the monthly payment they could not do it.

Juani assures that the driver indicated that he could not take her for fear of being punished or caught by the Police. Finally, the woman tearfully got off the bus. "She told me to do the favor, and I walked back home without going to the doctor," says the old woman. Juani says that the driver told him that if he left her on the bus he would commit an illegal act and something could happen to him. "I had been waiting for an appointment for four months because I have hearing problems and what happened to me was very unfair ," he says.

Luis, a neighbor of Juani, relates that the next day he called the Argabus company and they told him that the normal thing is that "given the circumstances that occurred, he had been allowed to go on the bus and recharge the pass for the return trip". "She had the subscription expired because at Ambite we do not have tobacconists and those things should be taken into account when making these decisions with these 81-year-old passengers," he insists. "If we have to take the bus and they don't let us pay with cash, we will never be able to move," complains another woman from the town.

For the bus company, the behavior of the driver was correct and maintains that he did not immediately lower it, but left it for a short stretch and asked the passengers if anyone could spend the woman's trip with his voucher so that later she would pay the amount in cash. They add that if the woman had continued on the bus, the rule would have been violated by leaving a passenger without a ticket in the vehicle. They add that it could not accept the cash as a result of the rules established by the Covid-19 and they stress that the bus driver tried to go beyond his powers when trying to find a solution that would allow the lady to continue her journey.

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