China News Agency, Beijing, June 11 (Li Jingze) "Public Service Blue Book: Evaluation of Basic Public Service Capacity in Chinese Cities (2019)" (hereinafter referred to as "Blue Book") was released in Beijing on the 11th. The Blue Book points out that in 2019, major cities in China Service satisfaction has been greatly improved compared to 2018, and the public is most satisfied with public information services.
Through the 14345 online questionnaires, the Blue Book surveyed 38 major cities in China from ten aspects: public transportation, public safety, public housing, basic education, social security employment, public information services, medical and health care, urban environment, cultural sports, and public service. Comprehensive evaluation and in-depth study of the basic public service capacity of
The survey results show that the average score of basic public service satisfaction in major cities in China is 63.61 points, a significant increase from 58.05 points in 2018.
Among the 38 major cities in China, the top ten cities for basic public service satisfaction are: Zhuhai, Lhasa, Xining, Xiamen, Lanzhou, Ningbo, Guiyang, Shantou, Hangzhou, Dalian.
Judging from the ten evaluation indicators, public information services scored the highest at 66.26 points; urban environment, culture and sports ranked second and third; the bottom two ranked basic education and public housing scored 57.32 points and 52.85 respectively. Minute.
The Blue Book points out that the satisfaction scores of basic public service elements vary, which is related to the unbalanced development of basic public service elements and people's expectations of various elements of basic public services.
Its proposal is to solve the main social contradictions, give play to the role of the government to ensure the basics, accelerate the completion of the shortcomings of the people’s livelihood, increase the housing security of urban people in difficulty, effectively solve the problem of schooling of children of migrant workers, and highlight key groups In employment, we must take care of the bottom line of basic life and gradually realize the equalization of all elements of basic public services.
The Blue Book was jointly published by the Marxism Research Institute of the Chinese Academy of Social Sciences, Social Science Literature Publishing House and Tencent’s Government Affairs and Public Opinion Department. In addition to a single analysis of the satisfaction of public service elements, it also refers to Tencent Index’s social hotspot public opinion data for public services in 2019. In-depth analysis of hot issues in the field of public concern. (Finish)