The Committee of Technical Affairs, Energy and Mineral Resources presented to the Federal National Council, the results of a public questionnaire conducted on the quality of services provided by companies operating in the telecommunications sector within the country, during the meeting of the Council held on Wednesday morning, to discuss a general topic regarding services provided by telecommunications companies.
The survey found that 75% of respondents believe that the prices of services provided by telecommunications companies are high, and 44% of respondents believe that telecommunications companies do not provide any offers and initiatives sufficient for the owners of determination and senior citizens in the state, and 34% of respondents believe that the quality The services of telecommunications companies in the country are acceptable, while 35% of respondents see the slow pace of telecommunications companies in solving customer problems.
The questionnaire touched on the evaluation of the quality of services provided by telecommunications companies in light of the spread of the new “Corona” epidemic (COFED-19) in the country, as the results concluded that 62.78% of respondents were dissatisfied in varying proportions on the quality of all the services of the company in light of the spread of the epidemic, Whereas, 37.22% of respondents expressed their satisfaction in varying proportions on the quality of all the company's services in light of the spread of the epidemic.
With regard to evaluating the company's speed in solving customer problems in light of the spread of the epidemic, the questionnaire stated that 65.64% of respondents are dissatisfied with varying proportions on the company's speed in solving customer problems in light of the spread of the epidemic, while 34.36% of respondents expressed their satisfaction in varying proportions On the speed of the company in solving customer problems in light of the spread of the epidemic.
Regarding the evaluation of the prices of services provided by the company in light of the spread of the epidemic, the questionnaire concluded that 78.98% of respondents are dissatisfied with varying proportions of the prices of services provided by the company in light of the spread of the epidemic, while 34.36% of respondents expressed their satisfaction with varying proportions of prices The services provided by the company in light of the spread of the epidemic.
With regard to the evaluation of companies providing adequate offers and initiatives in light of the spread of the epidemic, the questionnaire confirmed that 78.09% of respondents are dissatisfied with varying proportions of companies providing adequate offers and initiatives in light of the spread of the epidemic, while 21.91% of respondents expressed their satisfaction in varying proportions of providing Companies offer enough initiatives and initiatives in light of the spread of the epidemic.