Dubai Courts achieved 91% of customer satisfaction with the "Judicial Sessions Service" via technology (video calling), according to a survey published by Dubai Courts on customer satisfaction with service during the period of the emerging Corona Virus crisis; In the context of its commitment to preventive and precautionary measures, the
Director General of Dubai Courts, Tarish Al Mansouri, said that the “Judicial Sessions Service” is a major step towards facilitating and expediting the litigation process, and crowns a series of pioneering accomplishments achieved by the department within a short period, indicating that the results of the questionnaire reflect the success of Courts in the development of "remote judicial hearings", in a manner that ensures customer access to the service, flexibility of use, in addition to speed of response and quality of information, and maintaining customer privacy in litigation.
He added that Dubai Courts seeks to provide customers with smart services, keeping pace with the latest technologies in the field of service provision, "noting that the adoption by Dubai courts of" remote judicial hearings service ", since the beginning of the new Corona virus crisis, represents a broad leap forward, given the diversity of available channels To obtain the service available to customers electronically from their offices or through their mobile devices and computers from anywhere without the need to bear the hassle of coming to the court headquarters.
He referred to the application of remote communication technology in the eyes of all the cases of the “primary, appeal and discrimination” courts, and that includes remote attendance and exchange of documents, listening to witnesses and deliberations and issuing judgments and decisions, as well as submitting all requests and recording cases and executive files remotely, through offices Lawyers, or through the electronic system or using smart applications, for the litigants themselves.
He pointed out that there is an increasing demand by customers to submit applications via the mobile phone, which indicates their easy access to smart services and their satisfaction with the level of services provided to them by Dubai courts through mobile phones, stressing that the results of the questionnaire conducted by the department after the launch of the "Judicial Sessions Service" Remotely via a technology (video calling) "positive by all standards, so Dubai courts are constantly improving and developing the services mechanism, according to the requirements of dealers.