Online "law firm"
Nine months after the navy's WeChat public account "North Sea Fleet" was launched on the legal service platform in the northern theater, the number of WeChat friends of military lawyer Chen Li increased to hundreds. Most of these "friends" Chen Li did not know or met each other, only knew that they were officers or soldiers of the army. Every month, she will receive rights inquiries from some of them. Chen Li’s job is to provide remote legal advice and assistance to his comrades through the Internet.
In September last year, the Navy in the northern theater of war established an "on-line law firm" relying on the new media platform. More than 60 legal backbones from grassroots units like Chen Li formed an online lawyer team to provide online legal services for officers and soldiers. After more than half a year of operation, the number of online consultations of the “online law firm” has exceeded 20,000, with a daily maximum of more than 120 consultations and more than 50 agency-related legal problems solved.
From "offline" to "handheld"
Putting legal services on the Internet platform is a long-planned "major event" for the Navy's Political Work Department in the theater. Niu Hongbo, director of the security office, said that in the past, grassroots officers and soldiers had to sort out evidence themselves when they encountered legal-related issues, and went to the agency to find a lawyer to "face-to-face" consultation. Officers and soldiers stationed on high mountain islands can call for enquiries first, but because there are fewer lawyers in the institutions and more part-time jobs, they are usually busy with combat readiness training and professional work.
"You can't always let officers and soldiers rush in for thousands of miles, and have a chance." At the beginning of 2019, after repeated research and discussion, they decided to integrate the legal backbone scattered in various grass-roots units and open an online legal service platform.
The notice for the formation of an online lawyer team was quickly posted on the WeChat public account. Attorney Xia Xueyou saw the "convening order" and, without thinking about it, immediately signed up.
"The feeling I saw at first glance was a surprise." Xia Xueyou said that he has been engaged in legal work part-time for more than 10 years. "Now the time and geographical restrictions are broken, so that we can help more people."
Chen Li made the same choice as Xia Xueyou. She has nearly 20 years of working experience as a lawyer. This is the first time she has moved her work online. "It feels like I have more contacts."
After "signing up" more than 60 legal backbones into the online team, in September 2019, the "North Sea Fleet" official WeChat public platform was launched with two new sections, "Legal Consultation" and "Public Law Promulgation". A military lawyer is on duty 24 hours to solve the law-related problems of officers and soldiers. Officers and soldiers can click to log in at any time for legal consultation. As the first batch of rotating lawyers, Chen Li published the mobile phone number and WeChat account on the platform, and the phone was "beaten up" on the first day.
"A dozen phone calls came in one after another, and WeChat friends kept increasing." On that day, Chen Li received inquiries from dozens of people, including active-duty officers and soldiers and retired veterans. A veteran in his 80s made a special phone call, praising the convenience brought by this approach.
The time and space restrictions are broken, and officers and soldiers can consult with lawyers through WeChat at any time, which increases the workload of lawyers. On April 1, this year, Xia Xueyou received a dozen pieces of consultation information on his first day of rotation. After finishing the training, he used the rest time to reply one by one, and was busy until a little late at night.
"This is the characteristic of the online service. It is convenient, efficient and covers a wide range." Xia Xueyou said with a smile, in addition to providing free legal advice, the "online law firm" also accepts the entrustment of the parties to represent the litigation, mediation and arbitration activities of the case. As well as contract review, drafting, modification and many other businesses, "we are performing a full range of services."
Be responsive and always online
The opening of the "Online Law Firm" online mode has given a certain cadre Xiao Guo a "different sense of trust from the past".
Last September, Xiao Guo encountered emotional problems and wanted to divorce. He and his wife are soldiers, and they are embarrassed to tell their stories to the lawyer in person. Through the online platform, he found Chen Li's WeChat and sent a friend application to the "comrade-in-law lawyer" with the idea of "try it out".
"I didn't expect it to be passed soon, and I was immediately asked to send the materials." In the opening remarks of Chen Li, "Please rest assured, I will reply as soon as possible" so that Xiao Guo feels relieved. Taking advantage of his free time after training, Xiao Guo simply compiled his situation into text and sent it to Chen Li.
The simple process is the "little method" of online work that Chen Li spent "for several days". After a period of on-duty practice, she summed up a set of effective work processes: first greet with the opening template, ask the other party to send all the materials on hand, then use the rest time to understand the situation in detail, and finally summarize the most It’s a good suggestion to make targeted responses.
Chen Li felt that time freedom is the biggest advantage of online services. "The other party can send a message at any time, and I will reply as soon as I see it. I no longer have to wait and wait for each other, which greatly improves work efficiency."
In the past two weeks, Xiao Guo asked Chen Li a lot of questions about the divorce process and property distribution through WeChat and telephone. He also drafted a divorce agreement, and Chen Li helped him revise it several times.
Xiao Guo remembers that when he sent Chen Li his written agreement, Chen Li was on a business trip. "No one came back in the beginning. I was afraid that I had too many problems and the other party was annoyed." After waiting for a long time, he tentatively sent a message asking Chen Li if he could help amend it and claimed that "the consultation fee can be paid."
More than 10 pm that day, Xiao Guo received news from Chen Li. In his reply, Chen Li specifically explained that he was on a business trip and would use the break to reply, and told him that "we are obligated without paying."
"Just like meeting a big sister, you can rely on it with complete confidence." Xiao Guo still remembers the moment I was moved.
The question-and-answer and always-online working methods also make the "online law firm" a "remote dependence" for the military. In March this year, a pregnant military sister-in-law's company was laid off due to the epidemic. Faced with the risk of unemployment, the military asked the online team about rights protection through WeChat. Several legal leaders helped her prepare a briefing and litigation documents, and negotiated with the company over the phone. In the end, the company agreed to keep the military sister-in-law during pregnancy.
In the opinion of lawyer Wang Guangli, convenient communication not only solves problems more smoothly, but more importantly, helps comrades know and understand the law. "Online communication is a favorite method for young officers and soldiers, where they can open themselves up more, and we can also speak more smoothly in popularizing the law."
During the duty in March, Wang Guangli added a grass-roots soldier Xiao Liu as a friend and learned that the other party’s mother had encountered a traffic accident. The road traffic accident responsibility certificate required both parties to bear 50% of the responsibility and compensate each other for half of the expenses. .
"People were hit, why should we compensate others?" On WeChat, Xiao Liu's tone of typing seemed indignant. After understanding the situation, Wang Guangli judged that the responsibility confirmation was correct. In order to let Xiao Liu understand the relevant regulations, he found many similar cases and sent them to him, and also patiently explained to him through voice. Slowly, Xiao Liu's mood calmed down, and he took the initiative to find such laws and regulations for learning, and asked Wang Guangli from time to time.
Nowadays, the online office experience of the online lawyer team is becoming more and more abundant, and some lawyers laughed that they have also become "net fans", mobile phones do not leave, "micro credit is getting more and more slipped."
"We are happy only if our comrades trust and rest assured"
Despite dealing with countless legal problems, Xia Xueyou sometimes feels "inexperienced".
"The audience is no longer limited to their own small units, the situation is complicated and diverse, and some cases have not been seen before." Xia Xueyou said, fortunately, there is now a team "backing up" behind, "Not alone Fighting."
In order to strengthen the communication and learning between lawyers and provide more comprehensive and appropriate suggestions for difficult cases, a WeChat group has also been built within the online team. Here, lawyers share their legal issues when they are on duty and express their own opinions. Sometimes, in a reply to the client, the opinions of several or even dozens of lawyers are gathered.
During one duty, Xia Xueyou had a pair of young couples. They bought a house together during their love affair, but they broke up because of quarreling before marriage and wanted to cancel the marriage contract.
"The two have no marital relationship, but they have common property. How to divide the house is a problem." Xia Xueyou has some headaches. This is a situation he has never encountered before. Worried about his lack of consideration, he sent the case to the team.
Lawyers who are good at financial disputes quickly give suggestions, and those who are familiar with real estate laws and regulations also offer suggestions and suggestions. After discussing for half a day, Xia Xueyou sorted out and summed up three treatment methods, all of which were sent to the parties.
"Not only is it helpful for the parties, but for us, every case also has learning and research value." In the view of Xia Xueyou, this is a lawyer's "actual combat" and needs "unity's strength."
Nowadays, the online lawyer team will regularly guide the grassroots to carry out a large-scale discussion on "what to do in the face of law-related issues" and a series of activities of "respecting the law and law-abiding usage". Legal backbones carry out business training and skills enhancement.
Xia Xueyou has written down all the cases he has contacted, and plans to use them in future training. Wang Guangli will self-learn online courses through the online learning platform every week.
Chen Li taught her working methods and experience to many young lawyers. She likes this "interaction and fighting together". "The officers and soldiers have better legal guarantees, the legal awareness has been continuously improved, and the lawyers have the motivation to self-charge. Many comrades-in-arms have been driven by us and have generated interest in learning the law."
Wang Guangli is one of Chen Li's "driven" people. In 2010, Wang Guangli passed the judicial examination by himself, but due to the busy training task, he could only help his comrades to deal with some "small problems" occasionally.
Last year, after learning that the online platform was open and could work anytime, anywhere, Wang Guangli applied to become a part-time lawyer and began to use rest time to help more people actually solve legal problems.
"I'm very proud and really played my part." Speaking of the online duty that ended not long ago, it was a bit tiring to sacrifice the rest time, but Wang Guangli was very fulfilled. "This is a very meaningful thing." He said.
Recently, the team is discussing around the two sessions, and everyone is most concerned about the relevant information of the civil code. On May 28, the Third Session of the 13th National People's Congress voted and passed the Civil Code of the People's Republic of China, and Wang Guangli was ready to "charge" himself again.
"Only by continuous learning and self-improvement can we provide better service for our comrades-in-arms and military servants." The part-time lawyer said confidently, "We are happy only if our comrades trust and rest assured."
China Youth Daily · China Youth Daily reporter Zheng Tianran correspondent Wang Qinghou Source: China Youth Daily