The director of the Governmental Communications Department Maha Al Ali confirmed that the call center has received 779 calls since the beginning of the “Corona” crisis, including five reports related to abuse against senior citizens and employers, while 93 calls were received to request registration in home care services, and 53 requests from senior citizens To register for "Rahma" home nursing service, and seven consultations.
She explained to «Emirates Today» that the call center provided many consultations and dealt with a number of reports of violence and abuse related to senior citizens and people of determination, pointing out that calls and communications are received through the toll free number 8007080 or communicating through the department’s website, as part of the continuous efforts to provide services It takes into account the circumstances and needs of beneficiaries of different age groups.
Al Ali emphasized that when a communication is received, the specialist will study the case of the notification immediately or direct intervention through the field visit, or the problem can be addressed either by direction or guidance, noting that sometimes dangerous communications are dealt with by urgent intervention and transferred to the relevant authorities with Jurisdiction.
For its part, the head of the Al-Asala Clubs Department, Sumaya Al Shamsi, said that the nine Asala Clubs provide services at the level of Sharjah with the aim of improving the quality of life for senior citizens by creating an effective communication environment, away from the isolation that some people face in homes.
She added that, in light of the current health crisis that requires everyone to socialize and sit at home, Al-Asala clubs implement their programs from a distance, through daily communication to implement religious programs, memorization of the Holy Qur’an, cultural, heritage, and community programs and sports activities including physical therapy guidelines, where they are This is through online platforms to communicate remotely via the "Zoom" platform, with 40 senior citizens, while 75 cases are communicated via WhatsApp.
She noted that mothers who have difficulty in being present on smart platforms are contacted by phone by 170 cases, adding that the work team attracts more mothers, with the aim of alleviating them during this critical period.
Al Shamsi indicated that a package of programs, recreational, health, sports and social activities and programs were implemented during the daytime period of about 977 cases.