(Interview between the two sessions) Fang Yan, deputy to the National People's Congress: In the digital age, consumers should use technology to protect their rights

  China News Service, Beijing, May 21 Question: Fang Yan, Deputy of the National People's Congress: In the Digital Age, Consumers' Rights Protection Should Make Good Use of Technology

  Author Wang Qingkai

  Fang Yan, deputy chairman of the National People's Congress and vice president of the Shaanxi Provincial Lawyers Association, said in an exclusive interview with a reporter from China News Service that online shopping is more frequent under the epidemic, but consumer rights protection has also increased. Relevant departments should increase administrative accountability and promote the self-governance driving force of e-commerce platforms.

  During the New Coronary Pneumonia epidemic, online shopping showed strong vitality and consumer mobilization capabilities, but online consumer complaints also occurred frequently. Taking this year's "May Day" holiday as an example, China Consumers Association data shows that the "May Day" holiday received a total of 3.3 million related "consumer rights protection" information, mainly concentrated in online shopping, online games, online consumer coupons, etc. field.

  "New service" will become the new online economic format

  Regarding how to boost consumption, Fang Yan believes that at present it is necessary to focus on six aspects of work: to ensure basic consumption of food and clothing; to cultivate and expand new types of consumption and upgrade consumption; to revitalize the consumption of cultural tourism and catering; Consumption of services such as childcare; promote healthy consumption in an all-round way; focus on releasing the consumption potential of third- and fourth-tier cities and rural markets.

  During the epidemic, digital service methods featuring home services, community shops, fresh e-commerce, online entertainment, online medical care, online office, online education, etc. played a huge role in ensuring basic social life and preventing the spread of the epidemic. .

  Fang Yan believes that during the epidemic, consumers have become accustomed to solving the needs of various types of life services online. Under the influence of the epidemic, major life service platforms, physical supermarkets, and educational institutions also attach great importance to online services, resulting in many New service model. It can be expected that in the post-epidemic era, "new services" will become an important aspect of the development of the new online economy.

  In the digital age, how can we better "fake"?

  In the context of enthusiasm for Internet consumption, some problems are constantly emerging. For example, using social media to promote low-price gimmicks, consumers will find it difficult to defend their rights even if they finally discover fakes.

  Fang Yan believes that counterfeiting of e-commerce platforms should increase administrative accountability and promote the self-governance driving force of e-commerce platforms; strengthen legal education and consumer integrity education, and cut off the chain of fake communication.

  Official data show that during this year's epidemic, 70% of counterfeit masks were sold through social media such as Wechat and Circle of Friends, and many fake goods flowed to some sales platforms, jeopardizing public safety.

  Fang Yan believes that in the digital age, infringers' infringements have become diversified, and defenders should also be good at using technology and tools, including the use of data systems to search for fakes, investigating companies and other means to discover infringements, forming online and offline The combination of infringement discovery networks simultaneously cracked down on online and offline counterfeiters. Build an intelligent detection system for infringement and counterfeiting clues to improve the efficiency and accuracy of cracking down on infringement and counterfeiting. (Finish)