Xinhua News Agency, Guangzhou, May 9 - Question: appointment will become the norm in the future it?
Xinhua News Agency "Xinhua Perspectives" reporters Hu Linguo, Deng Ruixuan, Yang Shuxin
If you want to get a haircut, make an appointment in advance at the barber shop; if you want to travel, make an appointment online in advance; if you want to see a doctor, make an appointment in advance ...
During the epidemic, it has become a habit for many people to "make an appointment" when going out. In the era of normalized epidemic prevention and control and even the "post-epidemic" era, can the appointment system continue to be implemented?
Under the epidemic, all walks of life opened the appointment mode
This year's "May Day" holiday, the tourism market is gradually picking up, and many scenic spots are no longer "not refused by visitors," but the reservation system is implemented to guide tourists to enter the park at intervals and travel in different peaks.
Guangzhou citizen Huang Qing made a reservation for the ropeway ticket of Guangzhou Baiyun Mountain Scenic Area in advance during the "May Day". Huang Qing said that the cableway appointment is a time period per hour and the upper limit is 800 people. "At the scene, a staff member guides the family and friends in a separate carriage, not to sit in a mixed car. There is no need to wait in long lines, and they feel very secure."
According to the “May Day” Holiday Scenic Spot Reservation Report released by Ctrip.com, this year ’s “May Day” holiday, the number of people who booked scenic spot tickets through Ctrip increased by 268% compared with the Qingming Holiday. There are already more than 4,000 scenic spots available for booking on the Ctrip platform Tickets.
Not only do you have to make reservations for travel, but many services in daily life are now booked.
Since the opening of the Guangdong Provincial Zhongshan Library in an orderly manner on March 19, readers need to make reservations to enter the library in advance. The library can receive 600 readers per day. The reporter saw on the WeChat public account of Zhongshan Library of Guangdong Province that not only the date and time of the appointment to enter the library, but also the personal information of the reader, and the personal health code or screenshot of the itinerary. The person in charge of the library told reporters that the average daily reservation rate of the library since April is about 60%, and the average daily check-in rate is about 70%.
Reporters learned from the Guangdong Provincial Museum, Guangzhou Library and other venues that the above venues have also adopted a registration appointment system.
The “Announcement on the Implementation of Regulations on the Prevention and Control of Epidemic Operations in the Hairdressing and Beauty Industry during the Epidemic Period” issued by the Beijing Hairdressing and Beauty Industry Association on May 1 puts forward, “Adhere to the appointment service, and the waiting area in the store cannot exceed two people.”
The Joint Prevention and Control Mechanism of the State Council issued the “Guiding Opinions on Doing a Good Job in the Prevention and Control of Normalization of New Coronary Pneumonia Epidemic Situation” issued on May 8th, proposing to “open parks, tourist attractions, sports venues, libraries, "Museums, art galleries and other indoor venues, as well as theaters, entertainment halls and other closed entertainment and leisure venues" "promotion of appointments by appointment".
Will the reservation system continue?
At present, the appointment system is mainly an extraordinary measure taken under the situation of epidemic prevention and control. Will the reservation system continue in the future? Will it become a new lifestyle?
Industry experts such as He Mang, deputy dean of the School of Tourism at Sun Yat-sen University, believe that the appointment system can save everyone's time, improve work efficiency, make resources more reasonably and balancedly allocated, make work and life more rhythmic, and make the whole society more order. Even if the epidemic is over in the future, the appointment system may continue in many areas and become a habit.
In fact, before the outbreak, the appointment system was not new. You can book an expert online for medical registration, a good day for marriage registration, a place and date for car inspection, and a meal for high-speed rail ...
"Some developed countries have formed an" appointment culture "long ago. When you go to the bank, you have to make an appointment. When you go to a government office, you have to make an appointment. You need to make an appointment when you go to a high-end restaurant. The cost of manpower and the reduction of waste of resources also reflect respect for both parties. "
Nie Keyan, deputy director of the Public Service Department of the Guangdong Provincial Museum, said that the Guangdong Provincial Museum is currently scheduled to visit 2400 people per day. "If it is normal, some unreserved viewers may just stop by and take a look at it; after the scheduled visit, the audience is more purposeful, such as coming specifically for an exhibition, many people will check the information online and prepare for it. Work, this will not only allow the audience to have a better viewing experience, but also benefit the management of the museum exhibition hall. "
In fact, the "Opinions on Further Encouraging the Potential of Culture and Tourism Consumption" issued by the General Office of the State Council in 2019 proposes to promote the ticket reservation system for scenic spots. By 2022, the 5A state-owned scenic spots will fully implement the ticket reservation system.
Recently, some places have also introduced measures to institutionalize and normalize appointments. In March this year, the “Notice on Several Measures for Promoting Culture and Tourism Consumption” issued by the General Office of the Jiangsu Provincial Government proposed to promote the scenic spot ticket reservation system, reasonably determine and strictly enforce the maximum number of tourists to be received on a daily basis. By 2022, the province's high-level popular scenic spots and popular cultural venues will fully implement the ticket reservation system.
Make appointments more convenient and more user-friendly
"The reservation system helps to change the extensive management method and cultivate citizens' civilized and rational consumption habits." Lu Weixiong, president of Guangzhou Conghua Hot Spring Tourism Association, said that the reservation system should be further refined to allow tourists and consumers to make reservations Get a better experience and more respect.
However, many businesses and experts believe that the current implementation of the appointment system still faces many obstacles. For example, the reservation system to a certain extent excludes users who are not well-educated and cannot easily use the Internet. The reporter once saw an elderly person who was difficult to enter the hospital because he would not use a smartphone and could not obtain a health code in time because of not using a smartphone.
Cheng Gang, secretary general of the Guangdong Food and Beverage Service Industry Association, said that from a business perspective, many businesses are reluctant to refuse unsolicited guests; the reservation system is not very suitable for small restaurants that pay attention to the turnover rate.
Many interviewed experts believe that to promote the appointment system, it is necessary to adopt a more scientific and more flexible way according to the characteristics of different industries, improve relevant technical means and management measures, and propose solutions by categories.
Liu Junhai, a professor at the School of Law of Renmin University of China, suggested that all types of public service providers should make appointments more convenient and make it easier for the public to find the entrance to the appointment; provide more humanized guidance at the entrance to the public facility to reduce the number of appointments inconvenient.
Ou Wei'an, a professor at the Law School of Guangzhou University, believes that the appointment system must not only accurately match the demand, but also be inclusive; especially in the field of public services, there must be appropriate arrangements for people who are not convenient to make appointments.
"In the process of improving urban service capabilities and standards, promotion of the appointment system in some industries must be targeted, relaxed, and at the same time take care of all parties, so that social governance can truly become a temperature governance." Ai media consulting Group CEO Zhang Yi said.