The head of the Ras Al Khaimah Courts Department, Counselor Ahmed Mohammed Al-Khatri, said that the Family Tolerance Department held 91 family tolerance sessions "remotely" and provided 81 family consultations by phone last April to address marital disputes between the two parties, and reform between them.
He explained, to «Emirates Today», that the Family Tolerance Department has, since the application of the remote work system, on March 29, in the context of the precautionary measures taken by the courts during the current circumstances, to receive requests from remote clients, where all family disputes and inquiries about Remotely, and communicate with each other's spouses, in order to resolve the dispute through direct video communication technology (video conferencing).
He added: The family counselor in the Tolerance Department communicates with the husband and husband, through his presence in his office, and the presence of the two parties to the dispute anywhere without any restrictions, linking contact with the two parties and starting listening to each party separately, and then linking them, and talking in order to find A solution to the dispute. He pointed out that the Family Tolerance Department succeeded in reaching reconciliation in 20 family cases, and referred 17 cases to the judiciary due to the inability to reconcile between the two parties, while 31 files are being circulated in the Tolerance Department, in order to reach a solution that satisfies both parties, within the cases it received in April the past.
He stated that there are seven steps to open a family case file in the Family Tolerance Department of the Ras Al Khaimah Courts Department, so that customers can obtain the service "remotely", without personal presence at the Courts headquarters.
He added that the first stage of the service is provided by receiving customer requests by the department employee via phone call, or through the application "WhatsApp", and in the second stage the family status form is sent to the first party (the complainant) to fill it out via e-mail or "WhatsApp" AB », and re-sent to the department employee, and in the third stage both parties receive a text message that includes the date of the session, and the name of the visual communication program.
He pointed out that in the fourth stage, the session is held by a family orientation specialist through direct visual communication techniques, in the presence of the two parties remotely from anywhere, and the fifth is to listen to the two parties and provide advice and guidance, then document the session in the department's electronic system, and sixthly if the agreement is approved by The two parties, a family specialist and the competent judge send an electronic copy to the two parties. Seventh, in case of referral to the judiciary, an approved electronic copy is sent to the two parties to the family case, to complete the procedures before the judiciary.