Officials and experts in leadership and excellence confirmed that there are government departments in Dubai that have acted flexibly with the Corona pandemic, and were able to adapt to the remote work system, and their services provided to the public were not affected, but that the productivity of some of them witnessed an increase in some aspects.
They said during a discussion session, organized by the Dubai Police Innovation Council under the title "The role of institutional excellence in raising the efficiency of crisis management performance", that motivating government departments and institutions in Dubai to digital transformation several years ago, through the Dubai Government Excellence Program, is a key factor In agility to deal with the consequences of the Corona crisis, and government service providers not being affected by remote work.
In detail, Assistant General Commander of Dubai Police for Excellence and Entrepreneur Affairs, Major General Abdul Quddus Al-Obaidli, said during the session moderated by Vice-President of the Innovation Council, Major Khaled Khalifa Fadel Al Mazroui, that “the World Summit of Governments hosted by Dubai had anticipated at its previous session that the world was vulnerable to a pandemic. No one expects it to be so fierce, and despite this, the state has shown great flexibility in dealing with the pandemic, and Dubai police have proven their willingness to confront them, through practices that have been maintained for many years, and the need for them has been confirmed under these conditions. ”
He added that «Dubai Police has a center specialized in crisis and disaster management, sets scenarios for various crises, and trains them. So I acted with great readiness when the Corona pandemic occurred, pointing to discussing all developments of the current crisis and assessing the performance of Dubai Police in dealing with it weekly through the center.
He continued: «Dubai Police did not suffer problems even in the continuation of administrative work that was suspended by other departments and institutions as it is less in the list of priorities», stressing that «what I presented represents a practical model for how to translate the concepts of excellence into reality, but it can be said that productivity has increased during the last period in Some sectors ».
He stressed that «Dubai Police pursued a rapid strategy since the beginning of the pandemic, relied on prioritization, and ensuring that the services provided to the public are not affected, and only events and activities were postponed from the standpoint of preventive measures, but its vital operations continued as they were. There are even positive positive results related to the decline in indicators of crime and traffic accidents in the emirate.
For his part, CEO of the Mohammed bin Rashid College for Governmental Administration, Dr. Ali Ahmed bin Sabaa Al-Marri, said that crisis management is a strategic importance for governments, because it represents a reference for non-governmental sectors, pointing out that the state had a proactive vision to establish the National Crisis and Disaster Commission, which Local committees emerged from them in each emirate, as the role of the authority in this crisis was clearly visible.
He added that flexibility in vital sectors, such as education that was launched remotely within only two weeks of the declaration of the global emergency, reflects the state's ability to absorb crises and deal quickly with them, pointing out that the Mohammed bin Rashid School of Government has had ready programs, and the pace of education has gone Remotely efficiently and smoothly.
The general coordinator of the Dubai Government Excellence Program, Dr. Hazaa Al Nuaimi, said that the program is characterized by its holistic approach to all aspects of performance, and sets detailed specifications for the excellence of institutions and individuals, pointing out that Dubai reaps the fruits of this distinction in dealing with the crisis of "Corona", especially by the member bodies At the Supreme Committee for Crisis and Disaster Management in Dubai.
He added that the Dubai government had an excellent reaction in dealing with the crisis, relying on its development of future scenarios, and its flexibility in dealing with the changes, stressing that “the Corona pandemic did not affect the health sector only, but affected all sectors, but distinguished a large number of circles. "The government has reduced its effects."
Al-Nuaimi indicated that the program had a direct role in promoting digital transformation more than 15 years ago, when he launched the Electronic Transformation Award in 2001, and then smart transformation later, which contributed to encouraging institutions and government departments to establish a strong digital infrastructure that we reap the benefits today in « Distance working".
To that, said Deputy Director General of Administrative Affairs in Dubai Police, Colonel Mansour Al-Gergawi, that “many of the international institutions that were considered a model for us were subjected to disruption in light of the Corona pandemic, and they did not act flexibly or well, unlike our institutions that act gracefully And applied best business practices, its services were not affected, even those that require identification papers to obtain it.