China News Service, April 28, according to the WeChat public account of the Ministry of Transport, with the approval of the State Council, toll roads across the country will resume tolls from 06:00 on May 6. In response to some hot issues such as "How to determine the toll rate? What should the car pay attention to when passing through the toll station?", The Ministry of Transport responded intensively on the 28th.
When will toll roads resume toll collection?
With the consent of the State Council, from 0:00 on May 6, 2020, the toll roads approved by law will resume toll collection. Among them, open toll highways and ordinary highways are based on the time that vehicles pass through the toll lanes of the toll station, and closed highways are based on the time that vehicles pass through the exit lane. Military vehicles (including armed police vehicles) that comply with the "Toll Road Management Regulations" and related regulations, and public security organs have uniform signs on the toll roads within the jurisdiction to handle traffic accidents, perform normal patrol tasks, and handle emergencies. Vehicles authorized by the transportation department or the people ’s governments of provinces, autonomous regions, and municipalities directly under the Central Government to perform rescue and disaster relief tasks, vehicles for transporting fresh agricultural products, combine harvesters for cross-region operations, vehicles for transporting combine harvesters (including rice transplanters), and suspension emergency rescue National comprehensive fire-fighting and rescue vehicles with special license plates continue to enjoy the policy of exempting toll fees for vehicles.
Will the new coronary pneumonia epidemic prevention and control materials emergency transportation vehicles continue to enjoy the "three no one priority" policy for highways?
During the normalization of the new coronary pneumonia epidemic prevention and control, classified services and guarantees will be implemented for the transportation vehicles of the epidemic prevention and control materials: First, the vehicles for the transportation of emergency materials such as disinfection drugs, medical rescue equipment and instruments required for the prevention and control of the epidemic, according to the " Regulations on Traffic Emergency for Public Health Emergencies (Ministry of Health, Ministry of Communications Order No. 2 of 2004), apply for "Emergency Transport Pass", and continue to implement the "three no one priority" policy. Among them, those who transport emergency materials across provinces should use the "Emergency Transport Pass" printed uniformly by the Ministry of Transport; those that transport emergency materials within the province can use the "Emergency Transport Pass" printed uniformly by the provincial transportation administrative department. Secondly, for vehicles transporting life, production and other materials other than emergency materials for epidemic prevention and control, expressway toll stations will be set up with dedicated express lanes to strengthen the guidance and maintenance of on-site traffic order and ensure their priority and convenience.
How is the charging standard determined?
According to the "Toll Highway Management Regulations", the toll standards for vehicle tolls should be calculated based on factors such as the technical grade of the highway, the total investment, the local price index, the period for repaying the loan or the paid fund raising and the period for recovering the investment, and the amount of traffic. put forward. Among them, the toll standard of the government repaying the road shall be reviewed by the provincial transportation authority in conjunction with the same level price authority and financial department, and submitted to the provincial people's government for review and approval; the toll standard of the operating highway shall be jointly approved by the provincial transportation authority After examination by the price department at the same level, it shall be reported to the provincial people's government for review and approval.
The abolition of highway toll gates at provincial borders does not involve the adjustment of bus charging methods and charging standards, and the amount of tolls payable by buses will not change overall. However, some of the actual toll fees actually paid by some passenger cars have changed slightly, mainly due to the increase in billing accuracy. Before the cancellation of provincial toll stations, toll fees are mostly rounded up in multiples of 5 yuan. After the cancellation of provincial toll stations, manual toll collection is accurate to "yuan", and ETC toll collection is accurate to "cent". For example, the toll standard for a certain section of road is 0.5 yuan / km, and the tolls for driving 19 kilometers and 21 kilometers are 9.5 yuan and 10.5 yuan, respectively. Before the cancellation of the provincial border station, the actual payment after the rounding is 10 yuan, 9.5 yuan after using ETC to discount 9.5 yuan; after canceling the provincial boundary station toll station, the actual payment is 9.5 yuan and 10.5 yuan, using ETC After the 5% discount, they were 9.03 yuan and 9.98 yuan respectively; there were ups and downs before the cancellation of the provincial toll station, which embodies the fair principle of "pay more for road users and pay less for road users". In addition, after the cancellation of provincial toll stations, 8-seat and 9-seat small passenger cars with a length of less than 6 meters were uniformly lowered from the second category to the first category, and the transportation fees should have dropped significantly.
Since the freight car is adjusted from the weighted charge to the vehicle (axle) type charge, it involves adjustment of the charge standard, but the total charge is not increased. The Ministry of Transport, together with the Development and Reform Commission and the Ministry of Finance, urges and guides all regions to make calculations and adjustments based on the actual traffic volume of the expressway and the average total quality of vehicles and freight in 2018 and 2019. All regions are required to meet the following requirements during the calculation and implementation process Three requirements: One is to ensure that under the same traffic flow conditions, the overall burden of truck tolls is not increased, and the total revenue of truck tolls in various provinces (autonomous regions and municipalities) cannot be increased accordingly. The second is to ensure that the traffic toll of each type of vehicle under standard loading is not greater than the traffic toll when charging by weight, that is, the toll expenditure of a single vehicle under standard loading cannot be increased. . The third is that the new standard back tonnage should be less than the weighted average total mass of 2018 and 2019, and at least 60% of the frequency vehicles benefit, that is, the actual traffic volume, at least 60% of the tolls of the vehicles should be less than the weighted toll Payment amount.
In particular, after January 1 this year, trucks were adjusted from weight-based to truck-based (axle) tolls, some members of the public reported that tolls for trucks in some areas have increased. To this end, the Ministry of Transport, together with the Development and Reform Commission and the Ministry of Finance, carefully analyzed the calculations and put forward suggestions for handling them. People's governments in relevant regions organized relevant units to earnestly implement the above three requirements, and reduced the actual toll expenses of trucks by adjusting the toll standards for trucks and implementing differentiated toll collection on expressways.
According to statistics, through a new round of toll adjustments, the toll rates for expressway trucks in various regions have been further lowered. Among highway trips, the average toll of 75.3% of the trips has dropped, of which the average of Class 2 to Class 6 trucks The beneficiary frequency will reach 65.6%, 64.6%, 66.7%, 71.4% and 82.4% respectively, including most express and dangerous chemical transportation vehicles. Drivers and friends are welcome to supervise.
Why do fresh agricultural product transportation vehicles, cross-regional combine harvester (including rice transplanter) transportation vehicles, and international standard container transportation vehicles need to use the reserved way to enjoy the toll discount?
After the cancellation of provincial toll stations, the expressway mainly relied on the ETC gantry system to identify the actual trajectory of the vehicle and carry out accurate toll collection. The ETC gantry system can identify the vehicle's identity and vehicle model information, but cannot determine the condition of the cargo being carried. In order to avoid the situation where the transportation vehicles that meet the preferential conditions are deducted and then refunded, vehicles that transport fresh agricultural products and combine harvesters must submit a preferential application in advance before entering the highway, and leave the exit toll station to the designated You can enjoy the preferential policy of exempting the toll fee for the whole journey by checking the location application and confirming that it meets the regulations.
The reservation is made in the form of online reservation. Vehicles transporting fresh agricultural products and combine harvesters can make online reservations through the "China ETC Service Mini Program" 2 hours before entering the highway. If no appointment is made, after passing the inspection of the exit toll station, the refund will be processed according to special circumstances.
By making reservations, the following conveniences can be provided to customers: First, the inspection of the entrance of the toll station is cancelled to avoid traffic congestion. The second is to reduce road inspections and save vehicle transit time. The third is to avoid the phenomenon of deduction and refund. Fourthly, with the increase in the number of reserved passages, the frequency of inspections for customers with higher credit ratings will be gradually reduced to further improve the efficiency of vehicle passage. Therefore, it is recommended that the vast number of fresh agricultural products, cross-regional operation combine harvesters (including rice transplanters), and international standard container transportation companies make good use of the reservation method.
What should be paid attention to when vehicles pass through toll stations?
Vehicles equipped with ETC vehicle-mounted devices can pass ETC dedicated lanes and enjoy non-stop express traffic services and discounted toll fees for ETC users; vehicles that do not have ETC vehicle-mounted devices or ETC vehicle-mounted devices cannot be used normally should pass through toll stations manually or ETC Manually mixed lanes, parking and payment cards. Therefore, it is recommended that the majority of drivers and friends apply for ETC installation nearby to fully enjoy the convenience of non-stop fast traffic and discounts. At the same time, when passing the toll station, pay attention to slow down and pass in order to ensure the safety of you and others.
What adjustments and improvements have been made to eliminate the failure of the ETC system at the initial stage of the provincial toll station? Is it stable?
After the cancellation of highway toll gates at provincial borders, in some areas, prominent problems such as wrong billing, double billing, wrong billing time, and multiple deductions for one pass occurred during the system transition period, which caused problems for the majority of users. In response to this, the transportation authorities and highway management units of various regions carried out the "zeroing" of system problems, comprehensively investigated and rectified the discovered problems; and started the system optimization project. At present, all work is being carried out vigorously and in an orderly manner, and all the problems found have been rectified. For the new problems that may arise after the resumption of charges this time, a technical guarantee mechanism has been established, which will urge and guide the localities to verify the situation as soon as possible and handle it properly in a timely manner. Drivers and friends are welcome to supervise and discover problems in a timely manner. We will quickly rectify and improve, and continuously improve and improve service levels.
After reinstating the toll, can the ETC lane show the full amount in time?
After the cancellation of highway toll gates at the provincial border early this year, vehicles do not display the full tolls in the ETC exit lanes, but provide fee inquiry services through push messages or bills, but some members of the public have expressed their views on this. In order to meet the needs of the public, the transportation authorities and highway operation and management units around the country organized the ETC "Fee Display" project. At present, all expressway exit lanes can display the full toll of this trip. Here, I also remind the majority of drivers and friends that they must check the "fee display" situation on the premise of ensuring safety. We will continue to provide WeChat public account, APP, applet, send deduction SMS and other query services.
After reinstating the charges, has the problem of receiving multiple mobile phone billing SMSs been resolved once?
In order to solve the problem of one pass and multiple deductions, the transportation authorities and expressway operation and management units of various regions organized and carried out system optimization projects. By integrating relevant information, the "one trip, one bill, one deduction, one time inform". In the next step, we will urge all localities, combined with the actual application situation after the restoration of fees, to continuously optimize and perfect the system functions to better serve the public. Driver friends are welcome to actively participate in verification and supervision. If problems are found, please report back in time. We will quickly organize verification and rectification.
Are relevant information such as toll station settings and charging standards open and transparent? Is there a convenient channel to get detailed information on toll charges?
According to the "Toll Road Management Regulations", the provincial people's government should publish to the public information on the names of toll roads and toll stations, toll units, toll standards, toll deadlines, etc. within the administrative area; In a prominent position, a bulletin board containing the name of the toll station, the examination and approval authority, the toll collection unit, the toll standard, the toll-starting and ending years and the telephone number for supervision shall be set up to accept supervision. At the same time, local transportation authorities and highway operation and management units are constantly optimizing and perfecting service channel functions such as mini-programs or APPs, WeChat public accounts, etc., to facilitate the public to check toll details and monthly statements. At present, all provinces (autonomous regions and municipalities) have at least one or more channels to provide public inquiry services. Drivers and friends are welcome to supervise and give their opinions and suggestions on further optimization and improvement of information disclosure.
After the station was withdrawn, some car owners reported that 95022 customer service phone could not be reached. How can the transportation department improve the efficiency and quality of customer service? Will the customer service phone not connect?
In order to meet the travel service needs of ETC customers nationwide, transportation departments across the country promoted 95022, 12328 and local service hotlines to jointly provide services to the public. At the same time, it established an inter-provincial rapid handling mechanism for complaints, revised the operation and service rules of the entire highway of the expressway, established an ETC customer service ranking list, urged and guided all regions to strengthen the construction of customer service support capabilities, increased customer service personnel, and better provided high quality to the public Services, and effectively protect the legitimate rights and interests of the public. Everyone is welcome to supervise.