Significant reduction in corona call to 1177 Care Guide

The pressure is still higher than usual on the Care Guide's telephone service in the country's three largest cities. But compared to the month of March, in April there were significantly fewer conversations about corona - something that was most evident in the Stockholm region.

At the beginning of March, the Care Wizard received between 5,000 and 9,000 calls each day on the newly created button selection for corona issues. Moreover, when the pressure was at its peak, many calls were never forwarded. But since then, the pressure has slowly diminished, and today the figure is around 1,500 corona calls every day.

By hiring 165 nurses and training them quickly, you could overcome the high number of corona conversations in the region. According to Björn Arkinger, responsible manager for 1177's telephone service in Stockholm, waiting times are more or less back to normal now.

- On the regular telephone line, it takes on average three minutes to arrive today, compared to 16 minutes in March. On the coronal line, the average is today at 30 seconds - which is absolutely outstanding compared to the rest of the country, he says.

The pressure in the Västra Götaland region is also much less. There, the average waiting time on the regular line has gone from 1-2 hours in March, to around 15 minutes today.

- In the region, we have staffed with nurses from our regional health administration, as well as new hourly employees who have received intensive training to be able to sit in the regional corona queue and answer calls, says acting chief operating officer Jill Johansson.

In Region Skåne, resources have been redistributed within the region so that more nurses can work at 1177. In addition, a self-assessment test has been assisted online where people can answer questions themselves to know if they need to contact the care or stay home for self-care.

At worst, the waiting time for the coronal line in Skåne could come up in 2.5 hours. Today the average is 20 minutes.

- There are still more than normal people calling us, but much calmer. To Skåne's coronal line, there are about 250 calls every day, but there have been over 1,500 calls per day, says operations manager Sune Svensson.