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27 April 2020 The coronavirus emergency is putting a strain on the psychological stability of people dealing with an unprecedented situation and for this reason Tim provides the Ministry of Health and Civil Protection with a toll-free number for the psychological support of citizens for the emergency coronavirus. Every day, from 8 to 24, specialized professionals will answer requests for help on the phone. The initiative, explains a note, stems from the need to support, in this phase of social isolation, all the psychological assistance services guaranteed by the national health system. 

The free service is organized on two levels of intervention. The first level is telephone listening and aims to respond to the discomfort resulting from Covid-19. To respond to the need to provide a more in-depth and prolonged listening over time, the calls will be directed towards the second level of which, in addition to the health and social and health services of the National Health Service, many scientific societies in the psychological field.     

The service, active from today. is on the toll free number 800.833.833. A number chosen paying tribute to the Law of 23 December 1978, number 833, which established the National Health Service. The number will also be reachable from abroad on 02.20228733 and access methods will also be provided for the deaf.

Hope, emotional support is fundamental
"It is a structured and important response implemented alongside all Italian healthcare efforts to better face the Coronavirus challenge. Right now it is essential to be close to people who need emotional support, listen to their frailties, face fears together ". Health Minister Roberto Speranza explains it by talking about the toll-free number of psychological support active today.

Borrelli, volunteers also for psychological help
"Starting today, in addition to the many activities that have seen our volunteers at work in the fight against Covid-19, we will be involved with the associations specialized in emergency psychology in supporting the emergency service. "psychological listening. Once again the civil protection volunteers put their passion and professionalism at the service of the country" explains Angelo Borrelli, Head of the Civil Protection Department. "Civil protection volunteering is one of the pillars on which our National Service has always been founded. Over the years the Department has focused heavily on training and we are proud to be able to count on the work of over 800 mila men and women prepared to face challenges different and always demanding, "said Borrelli in a note from the ministry in which he announced the start of the new toll-free number for psychological support.