96-year-old Hjördis often visited the service house where she lived. When the ban on visits was introduced at Västerås all elderly homes became instead to have contact over the phone. It wasn't fun, but it went on to tell her daughter, Ann, who had close contact.

But then Hjordis got worse. Over the course of a few weeks, efforts and resources were gradually increased. She felt alone and sad she told the daughter's daughter when she got help from the staff to call.

Ann, who herself worked in the elderly for 20 years, and who knew her grandmother well, felt that it was all about palliative care. Care in the end of life. On the phone and via mail, she asked the accommodation to visit her grandmother. Only she, for a short while.

"I want to hug and comfort her, I heard she had a hard time," says Ann.

No covid-19 on the accommodation

But despite the fact that there was no information on the contamination of the accommodation, and that it was possible to enter the grandmother's apartment via the balcony and then avoid the other premises of the accommodation, the answer was no.

The accommodation referred to the fact that the grandmother was old, that the change was natural and that she could very well live for a long time.

The night towards Friday the same week Hjordis fell asleep. And even though Ann had asked to be contacted directly, to perhaps even get there before it was over, it took several hours before the call from the accommodation came.

- On the phone they said, you and your relatives are obviously welcome here to say goodbye. And we would enter via the usual entrance through the accommodation. It wasn't okay while she was still alive. But now, when she lay there dead in bed. It feels awful.

Similar stories have been raised elsewhere in the country. By telling her, Ann Schollin-Borg hopes to help them not so many more.

What do you mean is needed?

- That the residents go through routines and that there is knowledge even if they are above staff. That there is a plan, what do we do in these situations.

In the clip, care and care director Tobias Åsell responds. He says that the visiting routines for palliative care should be clarified.