Maryam Al Mazmi, Director of the Corporate Contact Center at the Public Works Department in Sharjah, confirmed to “Emirates Today” that the implementation of the “remote work” system in the department allowed the department employees to accomplish their job tasks without the need to come to the workplace, and contributed to increasing the productivity of work in the department .

She added that «there are five procedures used to work remotely in the department, namely: relying on a special network for the department that allows the concerned employees to communicate with voice, written, audio and video messages via a mobile phone, and to allow the team official to receive messages about everything the team provides continuously, in addition to instructions and assignments And follow-up tasks around the clock, as this goes beyond traditional meetings, and supports the collaborative approach to work, allowing staff to make and receive calls via video, and exchange documents on any type of computers and mobile phones ».

And she touched on the use of a program that includes all the team members to help them exchange documents and information, as the information and tools warehouse enables the employees to cooperate with each other in a safe way to reach the cooperative platform across a wide range of devices anytime and anywhere.

She indicated that the customer satisfaction rate is measured periodically through electronic questionnaires, and the satisfaction rate has increased in the current period, expressing the quality of the services provided, noting that the percentage of remote work in the department is 95%, with the exception of some supervisory engineers who work in the field, who take All precautionary measures and circulars issued.

She pointed out that a new service has been added to the department's services package available through its website (direct interaction service) to allow communication to customers directly with the department, and to respond to their inquiries, as the number of inquiries received into the direct interaction system and the main exchange of the department within one month reached 400 inquiries.

Maryam Al Mazmi:

"The percentage of remote work in the department is 95%, with the exception of some engineers."

400

An inquiry received by "Sharjah Works" within one month