During Sunday, several people stuck in Gran Canaria after the sandstorm heard from SVT and complained about how SAS handled the canceled departures.

Bosse Wikström has been sitting at the airport in Gran Canaria for over 24 hours waiting to be allowed to hop on the flight to Stockholm.

- It's been hell. But of course there are those who have had it worse than me. I was standing next to a family of children with five small children who were without diapers and food because they were not allowed to retrieve their luggage. And so many older people here are not able to access their medicines, he says.

Hot mood

The flight home to Sweden was stopped on the way out on the runway, just minutes before it would take off. According to Bosse Wikström, the SAS staff on board promised that the airline would arrange for passengers to stay in hotels - but that has not happened.

- I've been lying on the marble floor of the airport last night trying to sleep. In the end, a text message from SAS came that a plane would leave at six in the morning but then they have moved the departure time several times during the day. We have not received any information that the plan has been canceled, we had to read about it in the newspapers.

- It's a bit of a hot mood here. There is no representative from SAS to talk to and you cannot call them. And we haven't got any sleeps for the night yet.

"We can't help everyone"

According to SAS press manager John Eckhoff, the airline will not be able to help all travelers with sleeping accommodations and will encourage those who can themselves look for hotels to stay at.

- We have had staff at the airport who can help but there are hundreds of passengers with different issues so we can't help everyone, he says.

It is not possible to call SAS for information, instead travelers are updated with sms. However, the information about the canceled flights did not appear.

- We have known that the flights would be canceled since 12 o'clock, but unfortunately that information has not gone out via sms. But we work to quickly send out information when we receive it, says John Eckhoff.