Dubai Roads and Transport Authority confirmed that a violation of the “Salik” traffic tariff system related to passing through its gates without a sufficient balance in the customer’s account, is a valid violation, even if the customer did not reach a text message alerting him to the need to fill the balance before the expiration of the permitted period for traffic without a balance .

The «Emirates Today» received many complaints and inquiries about imposing financial fines on them due to a violation of the “Salik” system, without receiving a text message warning them of the expiration of the card balance.

A fee of 50 dirhams is issued in the event that the vehicle passes through the Salik gate without sufficient balance in the Salik account to cover the transit fees, and the balance is not filled within five working days from the date of the trip, and one violation per day is recorded as a maximum for the vehicle even if the gates crossed several times during Today.

The data and information issued by the authority clearly explain that text messages do not necessarily arrive when the balance ends in the customer’s account, confirming that the customer is responsible for ensuring that the card is active and that he has sufficient balance in his account to cover the fees for crossing the gates he crosses, especially since there are known ways The ability to check for sufficient balance.

At the same time, the system allows customers to object to violations if they believe that they are incorrect, by submitting a complaint through the Salik smartphone application, or the Salik website www.salik.gov.ae, or by calling the free Salik number 800 (72545) or Visit the nearest vehicle registration service center.

The authority confirmed that, according to the established system, violations that were released within 120 days can be contested, even if they were paid, as the authority returns the amount of the violation if it is the result of the objection in favor of the customer.

Salik violations can be found through the Salik smartphone application on mobile phones, the Salik website, or the Dubai Police website if the vehicle is registered in Dubai, and if the vehicle is registered in any other emirate, the violations can be found on the Abu Dhabi Police website.