What the airlines did not tell you .. Crew dictatorship and your rights to flights

Eman Ahmed

Travelers around the world are subjected to many situations such as canceling a flight or rescheduling a flight, which may cause confusion or disruption to their business, and may not be aware of some of their airline rights.

But before talking about the rights of the passenger, it must be said that any situation faced by the passenger on the plane is under the authority of the crew of the pilot and his aides and the hospitality team, the laws on the ground are very different from the air.

According to the American site, the crew "dictator" in dealing with passengers, as their main goal is to maintain security inside the aircraft and is between the clouds, and to bring passengers safely to their destinations, and any behavior that may disrupt the system is dealt with firmly.

Crimes within the plane
The site advises passengers, in the event of any negative situation from the crew or other passengers, to register their complaint either by filming the situation or by using witnesses and go to the Complaints Office after the plane landed.

Even in the event of crimes such as harassment or provocation, in order to avoid a fight in the air, the victim must record her testimony and prove the incident by video, and inform the police as soon as the flight arrives.

Aside from the rights of the passenger on board, there are some services provided by the airline to its passengers, but they are often not disclosed and it is required from the passenger to claim it and insist on obtaining it.

Here are the main services offered by many airlines:

1. 500 miles free
This feature is a rule for some airlines, but you need to talk persistently with the officials of some other companies in order to apply it with you.

You will be entitled to a "500 Miles" feature if the airline changes or cancels your booking for any reason.

You can then claim a flight at the expense of the company for no more than 500 miles.

2. Change airline
Travel via another airline If the booking is canceled, this is also a service not disclosed by many airlines, a service that is applicable on European airlines.

If the flight is canceled by the company for any reason, the passenger shall be entitled to instruct the company to provide him with a seat on a flight on other routes at the same or nearby date of the canceled flight, and in the same class, without paying an additional amount.

Many airlines around the world have agreements allowing passengers to travel between them.

You will be required to implement this service if the company fails to provide it.

3. Cancellation of booking
The passenger has the right to cancel the flight reservation without fines and refund the value of the flight, provided that the flight date is 24 hours or more.

For example, if the airline makes a tempting offer at low fares, it does not stop you from taking advantage of the offer that you have already booked on another flight, even if on the same routes, you can cancel the old booking 24 hours before the departure of the aircraft, instead of traveling on Board the flight on offer.

4. Change flight class
If you have booked your ticket on First Class or Business Class, and for any reason the cabin crew has told you to downgrade the class you have booked, you are entitled to claim compensation one week prior to the flight, other than reinstating the difference in ticket price between the two classes.

German Lufthansa, for example, determined the amount of compensation based on the distance of the flight:

Longer than 1500 km, the passenger is compensated for 30% of the ticket price.

Between 1500 and 3500 km, the traveler is compensated for 50% of the ticket value.

For flights exceeding 3,500 km, the company pays 75% of the ticket price.

In general, to make sure you have these services on your flight, or to inquire about your right if you have a problem, AIR HELP offers you the opportunity to find out what you are entitled to, based on your airline name, flight number and direction, helping you determine the procedure. That you can take in this situation.