- The trampoline season is short in Jämtland. I feel that they shit in their customers, ”says Birgitta Engström from Brunflo to the Plus editorial staff.

In an e-mail to Plus, the customer service manager at Outl1.se regrets that Birgitta's family has been trapped.

“In this case, I can do nothing but regret the handling time, it really is not our opinion that it will take this long to get a case resolved.

Unfortunately, this case started with the freight forwarder that we had hired then lost a package, we then had other routines in the handling that made the case drag out on time. These routines are something that we have completely changed now that we ourselves realized that this was also a reason for the delays in time. "

Many dissatisfied customers

Hundreds of other customers have complained about the company to the Swedish Consumer Agency and reported the company to the General Complaints Board. When Plus seeks answers to why a reporter is stopped by a guard, but via e-mail, the company states that they work hard to improve customer service.

Have you also had problems with buying online? Contact Plus Reporter!