The “smart transformation” of services in the country, launched by a government decision, is a continuous and endless race, thanks to the digital revolution taking place in the world and the accompanying accelerated technological developments. Looking back, precisely before 2012, the distance traveled by this race, and the challenges it created for governments and people, showed that the completion of a single transaction, in any government entity, took several hours, preceded by distances traveled from their homes to the headquarters of the entity. And time spent looking for a parking lot. They may have to repeat the trip once or twice, perhaps more, due to incomplete paperwork or a data error.
On 27 February 2012, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, made the historic decision to direct all ministries and federal agencies to complete the provision of comprehensive electronic services to the public within a maximum period of two years. On 22 May 2013, His Highness announced the launch of “Smart Government” and immediately commenced work on implementing the required steps to transform the services of “e-Government” into a “Smart Government”. Seven days a week, year-round, and a complete transition to smart government within a two-year period.
Despite the success of the implementation of smart transformation, there are still difficulties faced by dealers, in light of the multiple applications of smart government agencies together, and each individual, as well as overlap in services between smart applications federal and local.
In the first episode of the Smart Transformation: Transit Challenges Challenge, the UAE Today dealt with challenges monitored by dealers and experts when using smart applications, such as their abundance, the interference of federal and local services, the multiplicity of access systems, and the frequency of data mobilization in each application. Service delivery was delayed after working hours (in some applications), and the absence of alternatives in case of failure of the smart service.
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