“Now 90% of the initial calls are made by the robot. From a 100% list of calls that the system must make in a day - both the robot and the person - now the robot makes 20%: this is the initial call and the simplest strategies. We set a goal that 50% of all calls - simple, complex, emotionally adjusted, where you need to choose a strategy so that it is 50/50. Now it’s 20/80, ”RIA Novosti quotes Ganeev.

Earlier, the Justice Ministry proposed limiting the number of calls from robotic collectors.

It was reported that the level of debt burden of the population of Russia as of October 1, 2019 increased to 10.6% - the highest figure since the summer of 2012.