In addition to the tips mentioned in the video, here are some extra tips for you who have already entered into a contract through telephone sales, but afterwards feel that everything did not go right:
Did you get decent room?In order for a contract that you enter into via telephone sales to be valid, it is necessary that you have a “reasonable room”, ie time to quietly go through the agreement without pressure from a seller. This means that the agreement must not be signed during ongoing sales calls. If you can show that this has happened, then your agreement is invalid. One tip is to compare your call log on your phone with the time slots in the agreement.
Exactly how long is meant by “reasonable room” is not determined, but it can always be worthwhile to send a written complaint to the companies concerned. If so, explain what happened and how you would like the situation resolved.
Did you get correct information about the right of withdrawal?Another thing that is required when entering into a contract remotely is that you should get correct information about the right of withdrawal in connection with purchases. Otherwise, the right of withdrawal, which is normally two weeks, can be extended up to one year.
The seller should inform you about:
- that you have the right of repentance
- how long the repeal period is
- how to go about regretting it
- that there is a standard form you can use when you repent and where you find this form
In several cases that the Plus editors reviewed, it has been found that mobile customers have received unclear information about the right of withdrawal together with their agreement. The operator has provided correct information in its general terms and conditions, but the subcontractor has sent contradictory and partially incorrect information in his welcome letter. If you suffer from this, you may be entitled to an extended right of withdrawal.
If you feel uncertain about your rights, you can contact the Telecom Advisers or Hello Consumer for free advice.