Pharmacy service today believes that the chaos can mainly be explained by excessive orders from the regions. But the company's e-mails to the regions highlight completely different explanations.

Among other things, Apotekstjänst initially had problems with its own incoming deliveries. That these have taken too long is described as the "root cause" of the problems.

In addition, the pharmacy service had “when calculating the sizes of the warehouses, relied on information we received from (the former supplier) Mediq and when the products arrived, the dimensions were not correct. Then we have partly had to rebuild the shelves in connection with the delivery. "

Misjudgment and label chaos

SVT has previously revealed that the company's now-retired CEO described how the company tried to "rape" itself on its own IT system, which worsened rather than resolved the situation. Now more IT-related problems are emerging:

On October 2, a system update was made which caused delay by taking "most of the working day".

On October 6, the company "discovered an IT problem that made us unable to sort orders in priority order" and also "had some IT problems with our delivery notes that caused a stoppage in the production flow".

On October 3, the company announced that it had made a "misjudgment" because it was "eager to get the deliveries we could complete". the articles were subdivided in a way that "the regions that have received delivery of goods have not yet received delivery instructions or delivery notes".

Precise delivery notes and labels cause major problems in the care. "The labels cannot be read, which means that no goods can be received and no check of the goods arriving can be done," says Sörmland. And from Västmanland: “Got a splash today, do not know where the delivery notes are. Somewhat messy to work without delivery notes! ”

Sterile goods useless

The company has emphasized that they have received many orders in addition to the regular system. But the e-mail shows that the company itself has been most involved in creating parallel ordering routes, and among other things referred urgent orders to new e-mail addresses.

From Sörmland, care warns that you have been discarded material: "Everything sterile is incorrectly packaged, which means discarding." Region Uppsala warns about "urgently ordered sterile goods not properly packed but sent open on the pallet so we can not use!"

The pharmacy service responds that "It is very serious if we have a lack of knowledge in this!" And that more information is needed on how to pack the sterile material.