His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, said that Dubai has achieved great successes as part of the strategy to develop government work, according to the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The emirate continues to update the concepts and capabilities of government work by employing the latest technologies and according to the highest international standards to provide fast, efficient and high quality government services.

His Highness the Crown Prince said that the figures show the success achieved by Dubai in the implementation of the Dubai Paperless Transactions Strategy and converting its objectives into a tangible achievement, exceeding the revenues of government services provided through the unified Dubai Now application; the number of 88 services within 10 sectors of life, more Dubai Smart is one of the leading companies in the field of digital transformation.

He directed the unification of the interface of government applications, and provide all parties all services through one window represented in the application of «Dubai now», in line with the maturity of the government digital experience in Dubai, and what it requires to provide high-quality services, reducing the time and effort spent by individuals in front of dozens of applications To complete their transactions.

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum expressed his pride in the successes achieved in the course of the complete transformation of the paperless government, and his appreciation for the efforts of Dubai Smart in this regard, and everyone who contributed in making this goal a reality. Government entities were directed to work with Dubai Smart Office to provide all the services of customers on the application (Dubai now), and work to gradually close individual applications and reduce the development of new applications, and we expect everyone to cooperate and concerted efforts to complete the paperless transformation of the current work system Lome in Dubai by December 12, 2021 ».

Dr. Aisha Bint Butti Bin Bishr, Director General of Smart Dubai, thanked His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum for his support and encouragement to follow up the level of achievement achieved in the Dubai Paperless Strategy, which was launched in February 2018. In order to achieve a complete digital transformation of all internal and external government transactions and dispensing paperwork by 100%, this has the effect of enhancing the capabilities of government work, facilitating the customers, achieving the highest satisfaction rates, as well as the significant positive impact on the environment by reducing reliance on paper Its consumption ratio Government work to zero.

“The challenge of self-development is a daily task for us in Dubai, and while many of the world's city leaders are still skeptical that paper can be completely dispensed so quickly, thanks to the vision of our wise leadership and the efforts of government partners, we have introduced a global model that is backed by results on the ground, and we look forward to completing the paperless transformation. In cooperation with our partners from all departments, institutions and government agencies to unify the interface of government service applications via (Dubai now) ».

She added: “Dubai Now, with the cooperation of our government partners in providing their services through the application, has proven that it is capable in terms of infrastructure, interface and user experience to be one stop for all the basic government services needed by human in Dubai, and we will work with partners to implement the guidance of good leadership. To complete the digital transformation in Dubai. ”

`` So far, through the 88 digitally available services through Dubai Now, we have changed the lifestyle of the Dubai community.We have provided everyone with 28 hours a year wasted on paper-based government transactions, and made us dispense with 14 visits to customer service centers as well. ''

27 new service

Dubai Smart has launched 27 new services across six sectors: mobility, housing, education, accommodation, travel and social affairs, all of which are available through the Dubai app. Now, these services are designed to meet the needs of individuals, including: renewal and cancellation of family members' residence, signing of a house rental contract, and signing of a contract with parents of the school at the beginning of the new school year.

Government entities that provide services through the application include: Land Department, Roads and Transport Authority, Knowledge and Human Development Authority, Dubai Airports, Dubai Police, Dubai Electricity and Water Authority, Department of Economic Development, Department of Tourism and Commerce Marketing, Dubai Courts, Municipality Dubai, Public Prosecution, Dubai Health Authority, Community Development Authority, Federal Authority for Identity and Citizenship, Dubai Customs.

The issuance of paper documents ceased after 2021

In accordance with the Dubai Paperless Strategy, government entities will no longer issue or request paper documents from customers for all transactions after 2021. Government employees will also stop issuing or processing paper for operational operations or supporting internal processes. The strategy aims to save more than one billion papers used by the Dubai government each year, saving 130 thousand trees, in addition to the residents and visitors of Dubai will enjoy 40 hours a year to enjoy what they care about, and will save more than 900 million dirhams annually, which was spent on paper transactions .


Revenues of government services provided through Dubai Unified application.

Crown Prince of Dubai: «Dubai employs the latest technology to provide fast and high-quality government services».